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Global Channel Management, Inc
Irving, TX, United States
National Account CSR Support Manager needs 2 years' experience in a management or supervisory role. National Account CSR Support Manager requires: Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems. Computer skills with expertise in word processing, preferably Microsoft Offi
Job Source: Global Channel Management, IncGlobal Channel Management Inc.
Irving, TX, United States
About the job National Account CSR Support Manager National Account CSR Support Manager needs 2 years experience in a management or supervisory role. National Account CSR Support Manager requires: Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems. Computer skills with expe
Job Source: Global Channel Management Inc.Global Channel Management, Inc.
Irving, TX, United States
Job Description: National Account CSR Support Manager needs 2 years' experience in a management or supervisory role. National Account CSR Support Manager requires: Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems. Computer skills with expertise in word processing, preferabl
Job Source: Global Channel Management, Inc.Interstate Batteries
Dallas, TX, United States
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing.
Job Source: Interstate BatteriesMedline Industries
Dallas, TX, United States
Manage the day to day operation of the National Accounts sales support team. Support margin, sales growth and increased customer relationships. Responsible for operational execution, profitability, maintenance of existing sales volume and development of sales growth. Manage contracting activities in support of achieving company goals. This should i
Job Source: Medline IndustriesPetro Papa
Dallas, TX, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Reporting to the Manager, Sales, the National Account Manager (NAM) leads the company's efforts to actively grow, maintain and expand relationships with large, multi-location customers within the heavy duty/vocational market segment. This role manages and gene
Job Source: Petro PapaUnion Depot
Dallas, TX, United States
National Account Manager – Strategic Accounts ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $7.2 billion and over 150,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions
Job Source: Union DepotIMI
Dallas, TX, United States
Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Profit sharing Training & development Tuition assistance Vision insurance This is a fully remote position that can be located anywhere in the continental United States. Purpose: Reporting to the Director of Sales, the National Accounts Manager wi
Job Source: IMIIrving, TX, United States
At-a-Glance:
Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a National Account Customer Support Manager!
What You’ll Do:
Establish good working relationships with the Multifamily Account Point of Contact.
Ensure that proactive client care calls to the Multifamily Account holders are being performed daily.
Promote the full product line and services offered.
Provide oral and written presentations to potential customers explaining the operation of equipment and applicable services.
Focus on daily workflow for the Customer Support team, including call volume, account loads, etc.
Standardize processes and procedures related to proactively managing Multifamily Accounts.
Weekly one on one meeting with Supervisory staff.
Review and approve corrective action plans before sending to HR.
Assignment of projects.
Ensure that the customer account is properly set up in MasterMind to facilitate accurate account handling, including billing and proactive support.
Handle any customer calls or communication requiring escalation beyond the supervisor level and ensure management is aware of any potential issues.
Accountable for compiling data and preparing daily, weekly, and monthly reports to keep senior management apprised of National Account Customer Support activity status.
Ensure that pending service calls are being evaluated daily and being moved to a “Final QC” status for billing.
Obtain accurate central station information required for the monitoring and service of the account. Perform routine account audits and updates.
Make credit adjustments to accounts when necessary.
Work with the branches and Monitoring department to research and resolve customer issues.
Position may require mandatory overtime.
Carries out supervisory responsibilities by the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What You Bring:
High school diploma or General Education Degree (GED) and five to seven years’ experience working on security related projects to include three years of experience related to CCTV, Intercom, IDS and access control system security.
Two years Mastermind experience preferred.
At least two years’ experience in a management or supervisory role.
Bachelor’s degree preferred.
Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems.
Computer skills with expertise in word processing, preferably Microsoft Office and database applications, and advanced presentation skills with proficiency in PowerPoint.
Must have good customer service skills and be able to apply tact, diplomacy, reason, and logic.
Must have strong communication skills, including written, to assist internal and external customers.
Position Type: Contract
Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Rajesh at 201-226-3546 to learn more.
Who We Are:
Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/
Check out our Career Center: https://www.hiredbymatrix.com/find-work/open-positions/
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Email Alert for National Account Customer Support Manager jobs in Irving, TX, United States
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