Case Manager

Portland, OR, United States

Description

Job Title: Case Manager

Department/Program: ORR

Reports to: Program Director or Case Management Supervisor

Work location: Downtown Portland or SE Portland

FLSA status: (non exempt/hourly)

Salary: $26.41/hr. - $27.47/hr.

Agency Overview:

Morrison Child & Family Services provides services for over 7,000 youth and families annually throughout Oregon & Beyond - with most services provided in the Portland metropolitan area. As an agency, we commit to the following values of trauma-informed care:

Nonviolence: providing physical, emotional, social, and moral safety for all.

Emotional Intelligence: managing feelings well for the care of others and self.

Social Learning: practicing the utmost respect for the ideas of everyone.

Democracy: having shared decision-making whenever possible.

Open Communication: saying what we mean without being mean as we say it.

Social Responsibility: ensuring teamwork that includes everyone's contributions.

Growth and Change: co-creating transformation for a hopeful future.

Equity: ensuring that all feel included and have what they need to survive and

Position/Job Summary:

The Case Manager is responsible for assessing the needs of unaccompanied children in care, developing Individual Service Plans, screening for human trafficking concerns, facilitating the safe and timely release or discharge of children and youth, and documenting the provision of services in the case files.

Position/Job Duties and Responsibilities:

List job duties in order of importance or time spent, with the most important tasks at the top. Case Management services, as described below:

Oversees all aspects of the UAC case

Maintain case file documentation in accordance with ORR requirements.

Maintain confidentiality when gathering, documenting, consulting or consolidating information necessary for the case management assessment and the plan of care.

Maintain regular contact with each UC, UC's family when possible, and established service providers to communicate case planning and progress.

Provides client services as needed, including but not limited to making medical appointments, finding resources, etc...

Gather historical and current data relative to completion of a comprehensive case management assessment including, but not limited to, school records, medical records, mental health treatment, legal status and court involvement, social and family strengths and needs, support systems, and specific cultural issues.

Presents case to federal stakeholders in weekly Case Staffing Meetings

Participate in team meetings, staff in-service training and department meetings.

Carries a case load of 8 clients, varying on program census.

Completes Signification Incident Reports (SIRs), per federal policy requirements.

Conducts internal chart reviews to monitor documentation compliance.

Completes, timely and accurate timesheets and other personnel/administrative records as required.

Other duties as assigned.

Participate in the practice and continuing implementation of the Sanctuary Model. (All positions)

Other duties as assigned to ensure successful operation of program/department (All positions)

Competencies: Communicate clearly and effectively, orally and in writing in English

Applicable federal and state laws

Administer policies, procedures and programs

Interpret information, utilize critical thinking and explain concepts to others

Maintain effective working relationships with agency employees at all levels and the general public

Define and resolve moderately complex problems

Able to provide culturally-appropriate care

Able to hold each other and yourself accountable to the diversity and uniqueness of all individuals within Morrison, our clients and our community stakeholders (All positions).

Required Position Qualifications: Bachelor's degree in the behavioral sciences, human services or social services fields.

Bi-lingual in Spanish and English, written, read and verbal

Attained age 21 years or older before first day of employment in position (ORR)

Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.

Participate in staff development, in-services, and training related to equity and inclusion in the workplace; model appropriate behaviors; develop, recommend, and implement improvements to business practices with awareness and understanding of the impact in a trauma-informed and culturally diverse organization.

Preferred Position Qualifications: (preference may be given to those who hold these qualifications; however, candidates who meet the required position qualifications are encouraged to apply) ORR experience

Knowledge of Federal, State and agency regulations.

Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.

Other Requirements: (provide specific details relevant to the position such as environment, physical requirements of the position, availability requirements, etc.) Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.

Able to pass a comprehensive criminal history background investigation

May escort youth by airplane

Position may require working at multiple ORR Program sites

TB test

Current CPR and Standard First Aid required

40 hours of required training per year

Physical demands and work environment: Ability to perform physical restraints of clients up to 200 pounds.

Visual acuity allowing for analysis of written data.

Ability to provide visual and auditory supervision of youth outdoors and indoors during activity.

Manual dexterity allowing for operation of routine office equipment (computers, telephone, fax, copy machine, typewriter, calculator, etc.)

Physical dexterity allowing for reaching, stooping, and repetitive motion of wrist, hand or fingers.

Ability to remain calm and emotionally available in an environment serving youth who have experienced trauma.

Other Agency Information

We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.

Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.

Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).