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IT Technician

Napa

IT Technician

Napa, CA

This position reports to the IT Manager. This position is entirely on-site – local applicants or applicants willing to relocate only.

ESSENTIAL JOB RESPONSIBILITIES

Be a ‘hands on’ technologist that will provide technical support to both our internal team and our guests for various issues

Supporting Microsoft Office 365 and the Microsoft Office suite of applications

Handling Active Directory account provisioning and setting up group permissions

Building and configuring PCs and laptops as well as loading software

Running and terminating infrastructure cabling between workstations and communication closets

Responding to user calls and emails to troubleshoot reported problems and taking necessary steps to resolve the issue

Assist users with Operating System issues, desktop software and network/local printer issues

Collaborate with the IT Manager to troubleshoot and resolve ad-hoc incidents with hardware, software when needed

Administer email, team collaboration platform, and anti-virus systems

Setup of peripherals and components when necessary

Help set up audio/visual components for in-house and guest events.

Assist with troubleshooting Property Management Software (PMS) and Point of Sales (POS) software

Assist with troubleshooting an on-premises VoIP solution

Keep track of IT supplies and equipment

REQUIRED QUALIFICATIONS

Bachelor’s Degree with 1-2 years’ experience

A flexible, can-do attitude with customer orientation and strong dependability

Reliable, punctual, well-organized, self-motivator who works well alone and with others

Experience with Windows 10 computers.

Understanding of networking concepts: DHCP, DNS, LAN/WAN, TCP/IP, VoIP, PoE, etc.

Excellent oral and written communication skills in English

Customer-oriented and cool-temperament

Able to work in a mixed hospitality/office environment

Experience working within hospitality

Knowledge of Oracle Opera Cloud PMS

Knowledge of Oracle Micros

Experience working with MFA and RMM solutions

Schedule:

·          Full-Time, Wednesday-Sunday or Saturday-Wednesday, 8:00am-5:00pm

Compensation details: 25-25 Hourly Wage

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