Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
24 Seven Talent
Washington, DC, United States
Job title: Retention Marketing Manager-Fashion Contract type: Location: City of Vernon Discipline: Remote: No Reference: 459868 Contact name: Shelby Glass Job Description Retention Marketing Manager 4 days onsite in DTLA 1 day remote $120,000-$150,000 (open to Manager or Director level candidates) FT/Direct Hire Our client a top LA Based
Job Source: 24 Seven TalentAllied Universal Security
Reston, VA, United States
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision c
Job Source: Allied Universal SecurityDragonfly Pond Works
Washington, DC, United States
Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities. We are proud to have a very respectful work environment and expect all our employees to adhere to the sam
Job Source: Dragonfly Pond WorksTruth Initiative
Washington, DC, United States
JOB SUMMARY: EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our cross-disciplinary team and contribute to our growing business. The Client Success Manager (CSM) will report to the VP of Revenue and will support our growing book
Job Source: Truth InitiativeLeaseAccelerator
Reston, VA, United States
We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM organization
Job Source: LeaseAcceleratorThe British Standards Institution (BSI)
Herndon, VA, United States
Great that you're thinking about a career with BSI! About the Role: Responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audit
Job Source: The British Standards Institution (BSI)Carson Group Holdings
Columbia, MD, United States
In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willi
Job Source: Carson Group HoldingsAristotle
Washington, DC, United States
The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered o
Job Source: AristotleWashington, DC, United States
Summary:
Reporting to the Director, Client Retention, the Manager, Client Retention is responsible for the effective and efficient management of the Membership Services Account Executive staff. The Manager, Client Retention is also responsible for the successful delivery of all service and sales event operation activities for our Season Plan Holders. The continued retention and growth of our Season Plan Holder base is the primary standard of achievement in this position. In addition to managing the Ticket Service staff, all retention and sales related activities for our Season Plan Holders will be designed, developed and executed by the Manager, Client Retention.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
•Manage a team of Membership Service Account Executives while maintaining superior levels of customer service to all Nationals fans.
•Establish and execute a renewal/upgrade program as well as a touch point plan for all first year Season Plan Holders.
•Create aggressive monthly sales campaigns to drive new revenues from our current season ticket base.
•Develop monthly sales and service trainings for the Account Executives, Membership Services.
•Work with the Director, Client Retention to develop a sales and service timeline around renewal/new business campaigns.
•Act as main point person for all season ticket holders and Nationals staff for Rewards program, including sending electronic updates as needed.
•Assist in developing and updating the Red Carpet Rewards Program.
•Work game day events to service and assist customers with membership program issues and concerns.
•Work directly with Ticket Operations and customers to fulfill Red Carpet Rewards program requests.
•Manage any reporting associated with Membership program.
•Oversee and schedule comprehensive office responsibilities and participate in required game day duties.
•Supervisory responsibilities also include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees, in addition to addressing complaints and resolving issues.
•Develop a world class sales and service culture within the Account Executives, Membership Services team.
•Executes supervisory responsibilities in accordance with the organization's policies, as
well as applicable laws.
•Work in conjunction with the Director, Client Retention to plan and deliver the highest quality special events for Season Plan Holders.
•Train and develop the Account Executives, Membership Services to understand all of
the technology such as ProVenue, InSite, CRM and Portal Admin to help their sales and
customer service efforts.
•Perform other duties and responsibilities as assigned by the Director, Client Retention
Requirements:
Minimum Education and Experience Requirements:
•Bachelor's Degree or equivalent degree in a field of general business and/or related to
business management, public relations, and hospitality.
•Minimum of 3-7 years industry related experience.
•Minimum of 3-4 years client management experience in service and sales.
Required:
•Excellent organizational abilities to handle multiple tasks, establish priorities, and
consistently meet deadlines.
•Understands the need for data integrity and pays attention to maintaining accurate and
timely data.
•An effective communicator orally and written with excellent interpersonal skills.
•Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, Power Point, Internet manipulation.
•Ability to learn and master new software programs including Tickets.com and Salesforce CRM.•Competent keyboard skills to produce accurate and well-presented documents.
•Ability to operate under pressure.
•Proficient with basic budget management and calculations.
•Ability to deliver effective results, meet tight deadlines and targets.
•Ability to travel around the ballpark visiting clients during home games with the ability to
escort clients.
•Must be able to work flexible hours including evenings, weekends and holidays as
needed
•Strong ability to create and thrive in a team environment.
•Attention to detail including excellent time management and organizational skills.
•Strong work ethic and a desire to build a career in professional sports.
Physical/Environmental Requirements
•Working conditions are normal for an office environment. Work may require occasional
weekend and/or evening work.
#J-18808-Ljbffr
Email Alert for MANAGER, CLIENT RETENTION jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.