Clinical Case Manager (ACSW, AMFT, APCC)

Oakland, CA, United States

Job Description Job Description Salary: $70,000 - $80,000

Job Title: Clinical Case Manager

Pgm/Dept: Supported Independent Living / Outpatient Case Management

Reports to: Program Director

Classification: Regular, Full-Time, FLSA Exempt

Pay Range: $70,000 - $80,000 annualized

Location: Oakland, CA 94609

Schedule: Mondays-Fridays 8:30am-5pm

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: Building community, dignity, hope and wellness through services that support recovery and self-sufficiency with people who are living with serious mental health challenges.

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary

Under the general direction of the Program Director, the Clinical Case Manager is responsible for providing individual case management and rehabilitative individual and group therapies as part of an interdisciplinary team. Bonita House Inc.’s Supported Independent Living (SIL) Service Team provides intensive outpatient mental health and case management services to individuals with co-occurring serious mental illness and substance use disorders who live in Alameda County.

Primary Responsibilities

Provide intensive outpatient case management, rehabilitative therapy and support to adults with mental health and/or substance use symptoms.

Help organize and lead social and recreational activities to help clients structure their time, increase social experience, and provide opportunities to practice social skills.

Must complete individual therapy, biopsychosocial assessments including ANSAs and sound clinical documentation that supports client treatment plans.

Actively participate as a team member, and present updates at each weekly team meeting.

Develop a keen understanding of Welligent and billing codes in order to document and bill MediCal appropriately and effectively assist in training new staff and students.

Assist staff with completing standard documentation requirements as needed and directed.

Oversee therapeutic milieu including greeting members, ensuring they sign in/out, engages with members, coordinates daily room use schedule, and maintaining a safe and welcoming environment.

Participates in clinical supervision with the agency QI Clinical Supervisor in order to ensure appropriate treatment and sign off on assessments as well as gain hours towards licensure if needed.

Assisting at-risk Medi-Cal recipients or potential eligibles to understand the need for MH services.

Actively encouraging reluctant and difficult Medi-Cal recipients/potential eligibles to accept needed MH and healthcare services.

Operate a motor vehicle to include safe transport of clients to various appointments across Alameda County.

Non-SPMP gathering information about an individual’s health and MH needs.

Document client progress to maintain a permanent record of client activity according to established methods and procedures, meeting both Bonita House Inc and County documentation standards.

Help clients (and family members) identify, understand, and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.

Collaborate with the team to ensure the protection of clients’ rights in order to help clients to improve their knowledge of client rights and grievance or complaint procedures; support clients with filing, mediating, and resolving complaints.

Provide ongoing assessment, problem-solving, side-by-side services, skill teaching, support (prompts, assignments, encouragement), and environmental adaptations to assist clients with challenges in the areas of employment, housing, and activities of daily living.

Provides procedural and clinical support to student interns and other volunteers.

Completed timely clinical documentation.

Participates in staff meetings.

Perform other duties as assigned.

Qualifications and Requirements

Master’s degree in Psychology, Social Work, Counseling, or a related field & active registration with BBS required.

BHI conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background checks is a requirement for employment with the agency.

A valid driver’s license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

Local travel as required to fulfill primary job responsibilities and duties.

Passion for the BHI mission.

Knowledge Skills & Abilities

Must demonstrate an ability to work both independently and as a member of the team.

Knowledge of mental health and substance use symptomology, treatment modalities and Community and concrete resources.

Ability to meet clients where they are at, establish positive rapport and provide therapeutic assessment, problem solving, care planning and goal setting with individual clients.

Demonstrated ability to effectively and sensitively provide care to people from different cultural groups.

Passion and understanding of how to provide low-barrier outreach services.

Understanding and ability to implement and support social development. This includes but is not limited to, an understanding of human behavior.

Must also have an understanding and ability to coach others in Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing.

Understanding and practice of culturally sensitive components of direct service delivery.

Ability to effectively intervene in crisis situations using de-escalation techniques.

Excellent verbal and written skills and the ability to present information effectively.

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality.

Ability to build supportive and respectful working relationships with staff, participants, and stakeholders in the community.

Physical Requirements

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. Ability to lift 15 pounds at times. Regular local travel and operation of a motor vehicle is required. These requirements are representative of those that must be met to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Statement

Bonita House, Inc. is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law.

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