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Automotive Service Consultant

Charlotte, NC, United States

Job Description Job Description Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle’s maintenance and repair needs . As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.

Customer Service Requirements:

Genuine desire for our customers to feel valued and cared for throughout their vehicle service

Able to prioritize and manage tasks according to a set process

Precise attention to detail

Disciplined and self-motivated

Computer proficient

Service Requirements:

Participate fully in required training

Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees

Meet dealership’s standards for repair and order production

Automotive knowledge and experience a plus

Maintaining Customer Satisfaction scores at or above company standards

Effectively document service concerns and advise customer on necessary and suggested services

Ability to accurately estimate service order pricing

Experience with Reynolds and Reynolds or other service scheduling software a plus

Professional appearance and strong communications skills

Must have a valid driver’s license with a clean driving record

High school diploma or equivalent required, associate’s degree or higher preferred

How We Will Provide the Foundation for Your Success:

Competitive Wages

State-of-the art facilities with the latest equipment

Opportunities for personal and professional growth

401(k) plan with company match

Medical, dental, and vision insurance

Paid time-off

Associate discounts on vehicle purchases, parts and service

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Automotive Service Consultant jobs in Charlotte, NC, United States

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