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Akraya, Inc.
San Diego, CA, United States
Primary Skills: SQL, Java, Linux, Scripting, Troubleshooting Contract Type: W2 Only Duration: 6 Months + (Possible extension for the right candidate) Location: San Diego, CA (#LI-Hybrid) Pay Range:$40.00 - $45.00 per hour Grow your skills by working with industry leaders JOB RESPONSIBILITIES: We are seeking a Performance Support Engineer to join
Job Source: Akraya, Inc.Lytx, Inc.
San Diego, CA, United States
Why Lytx? We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding cust
Job Source: Lytx, Inc.Dassault Systèmes
San Diego, CA, United States
Responsibilities BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations. BIOVIA is looking for a motivated Te
Job Source: Dassault SystèmesRussell Tobin
San Diego, CA, United States
What are we looking for in our Technical Support Engineer - Platform Technologie? Title - Technical Support Engineer - Platform Technolgies Duration - 12+ months Location - 4810 Eastgate Mall, L_SAN003, San Diego, CA 92121 Rate - $38 to $45/hr on w2 (depends on experience) What you get to do in this role: The Technical Support Engineer will be
Job Source: Russell TobinDice
San Diego, CA, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today! Job Title: Technical Support Engineer - Performance Location: San Diego, CA This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may
Job Source: DiceTranzeal
San Diego, CA, United States
Tittle - Technical Support Engineer - Automation Location- San Diego, CA / Hybrid Contract - 12+ months Duties: What you will do in this role: Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support
Job Source: TranzealTranzeal
San Diego, CA, United States
Tittle - Technical Support Engineer – Automation Location- San Diego, CA / Hybrid Contract – 12+ months Duties: What you will do in this role: Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support
Job Source: TranzealRussell Tobin & Associates
San Diego, CA, United States
What are we looking for in our Technical Support Engineer ? The Information Technology team at Russell Tobin & Associates is supporting one of the top Technology client that has an opening for a Technical Support Engineer (Automation). Location: San Diego, CA Pay Rate Range: $30 - $40/hour W2, based on experience Duration : 12 months contrac
Job Source: Russell Tobin & AssociatesSan Diego, CA, United States
Job Description Job Description Job Title: Technical Support Engineer - Performance
NO C2C, ONLY W2
Job Description:
Duties:
What you get to do in this role:
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
Hiring Manager Notes:
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
Strong SQL/Java/Linux experience.
Ability to troubleshoot technical issues
Strong personal commitment to quality and customer service
Excellent time management and communication skills
What backgrounds/skills can we be more flexible with that can be learned on the job?
Advanced object oriented programming skills
Experience in one (or more) scripting languages:
JavaScript, Python, Perl, Unix Shell, Windows Shell)
No direct customer facing experience but really good with communication
ServiceNow Platform experience
What will the interview process look like?
First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Skills:
To be successful in this role you have:
Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Java experience
Experience in one (or more) scripting languages:
JavaScript, Python, Perl, Unix Shell, Windows Shell)
Advanced Unix/Linux experience
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration
The following additional skills are preferred but not required:
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Advanced object oriented programming skills (Java strongly preferred).
Deep understanding of JavaScript
Demonstrated proficiency with the following Technical Skills:
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Experience with Splunk
Understanding of Simple Network Management Protocol (SNMP)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Experience in any of the technologies on this list: http://wiki.service -now.com/index.php title=List_of_Available_Integrations
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB
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Email Alert for Technical Support Engineer - Performance jobs in San Diego, CA, United States
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