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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupeTeam
Quincy, MA, United States
Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support
Job Source: eTeamThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupCohere Health
Boston, MA, United States
**Computer Support Specialist** at Cohere Health Boston **Company Overview:** Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patients healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients an
Job Source: Cohere HealthBuyk corp
Boston, MA, United States
**Technology Support Specialist** at Buyk Boston, MA **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know that you
Job Source: Buyk corpInsight Global
Boston, MA, United States
Job Description An employer is seeking an experienced Lab Computer Support Specialist to join a large biopharmaceutical company. This individual will be responsible providing technical support for laboratory applications, refreshing lab PCs and inventory, maintaining GMP (Good Manufacturing Practices) and GxP (Good Practice) compliance, and ensuri
Job Source: Insight GlobalBeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the CVO credentialing database. Handles, with discretion, issues that are significant, complex, multidisciplin
Job Source: Beth Israel Lahey HealthBoston University
Boston
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityNorwell, MA, United States
Job Type
Full-time
Description
The IT Support Specialist at radius will be part of the Technical Support Team. The team focuses on high impact issues that increase radius financial group's overall performance. Specifically, to decrease employee down time due to technical issues.
The position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned "trouble" tickets. The Support Specialist will also install, configure and support new and upgraded computer/laptops and printers and assist with the operation and maintenance of the Company's network(s).
Requirements
Provide first level contact and convey resolutions to employee issues.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update employee data and produce activity reports.
Set up user accounts-creation/password reset/enabling-disabling accounts.
Walk employees through problem solving process.
Follow up with employees, provide feedback and see problems through to resolution.
Utilize excellent employee service skills and exceed employees' expectations.
Ensure proper recording, documentation and closure.
Recommended procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products and services.
Actively preserve and protect confidential information from borrower's and employees.
Qualifications & Skills
In addition to being qualified to perform the duties described above, the individual must also possess the following skills and qualifications.
• Degree in computer science or other quantitative discipline with a strong academic record.
• Advanced troubleshooting and multi-tasking skills.
• Understanding of Active Directory and Domain structure.
• Windows and Windows Server experience.
• Working knowledge of PC Hardware configurations and troubleshooting.
• Working knowledge of Microsoft Office and O365.
• Working knowledge of help desk software, databases and remote control.
Non-Technical Qualifications:
• Highly analytical and a problem solver.
• Entrepreneurial spirit and growth mindset with a positive attitude.
• Familiarity with mortgage lending industry and financial products.
• Strong business and technical acumen.
• Excellent communication and writing skills.
• Ability to solve practical problems
Email Alert for IT Support Specialist jobs in Norwell, MA, United States
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