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Assistant Campus Director (Assistant Manager)

Houston

Job Description Job Description Benefits:

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Overview

We are looking for an Assistant Campus Director to join our growing team. The Assistant Campus Director is responsible for quality assurance of overall operations for the GoDog campus and acts as direct support for the Campus Director. As the Assistant Campus Director, you will be responsible for assisting the Campus Director in managing all aspects of campus operations, including overseeing the care and well-being of animals, maintaining a clean and safe environment, and leading a team of dedicated staff. Your focus will be on facilitating the daily onsite operations and training and supporting staff to execute their roles in alignment with GoDogs values. This is a great opportunity for advancement with a rapidly growing company!

Were looking for the Assistant Campus Director to oversee the daily operations onsite and build a customer facing culture of trust! Ideal candidates have industry-related experience and knowledge.

The Assistant Campus Director reports directly to the Campus Director.

Key Responsibilities

Lead staff while promoting a positive work environment

Train employees and assess performance of employees on GoDog policies and procedures

Oversee and participate in daily campus operations alongside Campus Director and staff

Manage Front Desk responsibilities and staff to complete daily, weekly, and monthly checklists

Implement, coach, and track engagement and conversion process with Front Desk staff

Responsibility of daily, weekly, and monthly duties including, but not limited to: Run of day management

Implementation of sales and conversion processes with Front Desk staff

Client communications and satisfaction

Training and quality assurance of employees

Daily operation of ancillary services at participating campuses (Dog Park Bar, Training, Grooming)

Events and Holiday calendar creation and management

Collaborate closely with the Campus Director to execute goals as set out by Campus Director, and the HQ team

Assist in Attendant level hiring

Own the customer experience, oversee customer communication, satisfaction, and complaints

Oversee regular and effective pet parent communication to ensure positive interactions and appropriate and timely status updates

Oversee implementation of marketing & social media strategies

Manage compliance with safety regulations and dog and human first-aid certifications

Be present onsite and operating as leader on duty when the Campus Director is not

Maintain operational standards and pass regular site visits

KPIs: New customer conversion, customer satisfaction, retention

Availability to work Fridays, Saturdays and Sundays, as well as all holidays

Other duties as required

Qualifications

3 years professional animal care experience

2 years previous management experience, managing a staff of 15+ employees

2 years experience in a management role of a facility of 45+ animals preferred

Ability to lead with kindness, compassion, humility, and an even-keeled demeanor

Excellent customer service skills and ability to educate pet parents on dog behavior and care

Excellent public relations skills for building relationships in the community and promoting the business

Proven work ethic, organizational skills, and time management skills

Ability to thrive in a fast-paced environment

Ability to proactively identify opportunities and recommend solutions

Ability to positively interact with the animals that GoDog services

Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina

Ability to clean up bodily fluids without becoming squeamish

Capability to competently complete the tasks required of any employee

Pet First Aid and CPR Certification

Background check clearance

About Us

GoDog was founded in 2018 by father and son, Jess and Ben Eberdt and their dogs Huck and Jed. They wanted to create a whole new category for pet care Premier Pet Hospitality. GoDog promises to create a loving, dog-centric community.

GoDogs commitment is to first think about doing what is right. What is right by the dog, the parent, the staff. Our approach to quality, cleanliness, and design is influenced by this decision first. We firmly believe that by adhering to this commitment, business success will naturally ensue. Our ultimate objective is to forge a brand and enterprise that leaves a lasting legacy spanning generations.

We are seeking team members who are passionate about pets and dedicated to growth. Join our team and be part of providing exceptional care for pets and pet people alike!

We are here for dogs.

Apply

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