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TEKsystems
Seattle
Top Skills' Details: 1. Strong documentation creation and management within a knowledge base. Management of knowledge base will fall on this individual. 2. Strong hardware and software troubleshooting both Windows OS and Mac OS both in person and remotely through ticketing system. 3. AV troubleshooting and conference room stand up. This individual
Job Source: TEKsystemsThe Seattle Times
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Job Source: The Seattle TimesPlanet Fitness
Seattle, WA, United States
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Job Source: Planet FitnessS & K Technologies
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The IT Service Desk position will provide customer service for Government clientele in a forward-facing environment at the IT Support Counter. Assist end-users with troubleshooting non-functioning computers, printers, tablets, cellphones, & various other IT equipment. Maintain the printer consumable program through usage metrics and inventory manag
Job Source: S & K TechnologiesKimley-Horn
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Job Source: Kimley-HornMCG Health
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Worksite: 701 5th Ave, Suite 4900 Seattle, WA 98104. Job Description: Analyze engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Responsible for owning the service delivery of resolving incidents and problems for the line o
Job Source: MCG HealthUniversity of Washington
Seattle, WA, United States
Req #: 233542 Department: UW FACILITIES: BUSINESS INNOVATION & TECHNOLOGY Appointing Department Web Address: https://facilities.uw.edu/ Posting Date: 04/24/2024 Closing Info: Open Until Filled Salary: $6,308 - $6,720 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete descrip
Job Source: University of WashingtonTEKsystems
Seattle, WA, United States
We are looking for an experienced IT Service Desk Technician with PC & MAC support experience. Must also have Active Directory and be able to work on-site in Seattle. Description: • Support, maintain, and partner with outside teams to enhance services relative to the following technologies and services: o Client deployment solutions o Microsoft
Job Source: TEKsystemsSeattle
We are looking for an experienced IT Service Desk Technician with PC & MAC support experience. Must also have Active Directory and be able to work on-site in Seattle.
Description:
• Support, maintain, and partner with outside teams to enhance services relative to the following technologies and services:
o Client deployment solutions
o Microsoft Active Directory accounts, (provisioning and de-provisioning)
o Client Endpoint Protection Services
o VPN accounts
o Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)
o Client systems (workstations, laptops, mobile devices, product fulfillment devices,)
o Mobile device management
o ServiceNow and Jira Service Management (ticketing systems)
• Prioritize work with varying levels of urgency, to ensure SLAs are met and customers are kept up to date on statuses
• Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.
• Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.
• Onboard new employees with hardware, peripherals and access
• Perform first and second level diagnostics and device troubleshooting
• Continual improvement – contribute ideas and solutions to make technology and processes work better for our customers.
• Enter accurate and current case documentation for all assigned incidents and requests.
• Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.
• Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.
• Follow Brooks and Service Desk documented processes where defined
• Perform other systems administration and service management duties as necessary or assigned to meet the needs of the company
Skills:
knowledge management, documentation management, Windows operating systems, Mac, ServiceNow, Exchange, Active Directory, Teams, Office 365, Jira
Top Skills Details:
knowledge management, documentation management, Windows, operating systems, MAC
Additional Skills & Qualifications:
Associates or above degree in IT, or relevant IT focused certifications
Intermediate to Advanced account provisioning experience (Active Directory & application based permissions)
Hands on Teams-enabled conference room support experience
Basic to intermediate scripting experience
Working experience with either ServiceNow or Jira Service Management
Presentation skills - comfortable presenting in person or virtually on an IT related topic for training purposes or onboarding
Technical writing/documentation skills
Ability to travel on a periodic basis to support technology at Brooks events
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for IT Service Desk Analyst_ jobs in Seattle
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