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Glassbox
Jersey City, NJ, United States
Glassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the b
Job Source: GlassboxAcuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Kira Learning
New York, NY, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningTemplafy
New York, NY, United States
About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, AON, B
Job Source: TemplafyTelsource
Fairfield, NJ, United States
As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role you will need to have a technological backgro
Job Source: TelsourceBrightflag
New York, NY, United States
The Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success t
Job Source: BrightflagNew York, NY, United States
ReachRx is transforming the way medical practices access pharmaceutical information. The ReachRx platform leverages A.I. to provide an intuitive search interface for practices to stay current on the latest treatments, make more informed clinical decisions, and ensure patients get on therapy as quickly and cheaply as possible.
We are revolutionizing the $60 billion dollar, primarily analog, pharmaceutical sales model by digitizing the relationship between doctors and drug manufacturers. By simplifying access to crucial pharmaceutical information, we are not only supporting physicians but improving the lives of patients.
We are looking for an experienced Customer Success Manager to join our fast growing team. You will be responsible for building and maintaining strong relationships with our clients, who are mainly Healthcare professionals and medical practices. This is an exciting opportunity to act as an advisor to our clients, inform product development, and help change the way patients are treated!
Responsibilities
Oversee all steps of the customer journey from onboarding to re-engagement
Develop and implement customer success strategies to drive product adoption and customer loyalty
Design and distribute training materials to ensure users have full knowledge of product features
Monitor user behavior to identify risk factors to avoid churn and increase retention
Collaborate with practice sales and product teams to ensure a seamless customer experience
Establish and monitor key performance metrics
Handle escalations, client issues, and resolutions in a timely manner
Requirements Minimum of 2 years of experience in customer success, preferably within healthcare or medical practices
Experience implementing digital solutions within medical practices
Excellent communication and interpersonal skills
People skills - must be patient, professional and able to comfortably engage on the phone and over email
A startup mindset (collaborative, iterate and adapt quickly)
Ability to travel to customers as required
Bachelor's Degree
$60,000 - $100,000 a year
Compensation and Benefits
ReachRx compensation consists of salary, equity and benefits.
- The expected salary range for this position is $60k-100k
- Equity - On top of this position's salary, equity will be a component of the total compensation
- Comprehensive medical, dental, and vision insurance for you and your dependents
- 401(k)
- Additional Perks: WFH stipend, one medical, etc.
About ReachRx
ReachRx recently raised a $4M Series Seed led by SignalFire with participation from amazing individual investors like Flatiron Health founder Zach Weinberg, the founders of Komodo Health, a top AI researcher at Meta, and many more.
Customer Success Manager jobs in New York, NY, United States
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