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Piper Companies
Washington, DC, United States
Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: •Provide Tier 2 IT support for
Job Source: Piper CompaniesPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA) : Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: • Provide Tier 2 IT support for
Job Source: Piper CompaniesCompetitive Range Solutions LLC
Washington, DC, United States
Job Description: Partnering with the government, Competitive Range Solutions offers a unique platform to plan and deploy complex, IT-enabled, and mission-essential capabilities. We are committed to fostering professional growth and expanding our capabilities through challenging and exciting projects. Join our collaborative and congenial environmen
Job Source: Competitive Range Solutions LLCPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices. Responsibilities of the Servic
Job Source: Piper CompaniesHarmonia
Washington, DC, United States
Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Harmonia Holdings has an exciting opportunity
Job Source: HarmoniaPiper Companies
Arlington, VA, United States
Zachary Piper Solutions is seeking an Systems Administrator to join a DoD program supporting the USMC located in Arlington, VA . The Sys Admin will assist the USMC by providing IT support. This is a great opportunity to gain experience and grow within the Intelligence Community. MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE TOP SECRE
Job Source: Piper CompaniesGeneral Dynamics Information Technology
Fort Belvoir, Virginia
Help Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in impro
Job Source: General Dynamics Information TechnologyGeneral Dynamics Information Technology
Fort Meade, Maryland
Help Desk Support Service Specialist - Senior - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how age
Job Source: General Dynamics Information TechnologyWashington, DC, United States
Job Description:
Partnering with the government, Competitive Range Solutions offers a unique platform to plan and deploy complex, IT-enabled, and mission-essential capabilities. We are committed to fostering professional growth and expanding our capabilities through challenging and exciting projects. Join our collaborative and congenial environment to take your career to new heights.
Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist. The specialist provides day-to-day administrative and IT support to government officials at the site location. The specialist quickly troubleshoots and diagnoses computer hardware and software issues and resolves or escalates when necessary to minimize end-user downtime, increase productivity, and provide a world-class customer experience.
The Tier II IT Support Specialist is primarily responsible for providing comprehensive IT support services for on-site and remote customers. The specialist will ensure the availability and functionality of IT systems and provide exceptional customer service, including “white glove” support for senior executives.
Roles and Responsibilities:
Provide deskside and remote support for Windows and Apple operating systems, handling installation, configuration, maintenance, and troubleshooting of desktop computers, laptops, printers, monitors, and scanners.
Offer direct support and training to users, addressing technical issues promptly and efficiently.
Support Microsoft applications, perform standard network setups, and update antivirus and VPN software.
Image, configure, deploy, and install new devices. Manage device inventory and lifecycle, ensuring up-to-date software and security.
Resolve trouble tickets through desk-side visits or utilization of remote-control tools.
Replace various hardware components and perform software repair or diagnostic testing to identify and troubleshoot problems.
Apply skills in Active Directory to establish network and printer setup.
Image new computers as well as securely wiping hard drives. Provisioning and de-provisioning equipment and accounts in support.
Applied advanced technical skills and a more in-depth understanding of the client's technical environment, including applications, operating systems, machine configurations, and network devices.
Acquire and maintain a highly competent level of knowledge about relevant products, current support policies, and support delivery methods.
Keep track of individual ticket assignments and ensure customer issues have been addressed and resolved to their satisfaction.
Participate in developing Standard Operating Procedures (SOP) and contribute to the Monthly Lessons Learned Report.
Perform other duties as assigned.
Qualifications/Experience:
Advanced level experience with Microsoft Office and Max OS setup and configuration.
Proven experience in deskside support, system administration, and customer service within a large-scale IT environment.
Strong problem-solving abilities, excellent communication skills, and the ability to quickly learn new technologies.
Must be able to meet service-level target goals consistently.
Must be able to multi-task in a fast-paced environment.
Experience with ticketing systems like ServiceNow.
Education/Certifications:
Associate degree (Preferred)
ITIL certification
CompTIA A+
Microsoft Certified Desktop Support Technician (MCDT)
Apple Certified Support Professional Certification (ACSP)
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Email Alert for Tier II IT Support Specialist jobs in Washington, DC, United States
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