Application Support Analyst
Norwalk, CT, United States
Company Overview:
HomeServe USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
Position Overview:
The Application Support Analyst will be an integral part of the IT group and will work both independently and collaboratively with users across the organization.The scope of this position will be to provide ongoing support to internal clients on a variety of technical issues involving a wide range of web based and internal applications, file transmissions, and automated reports while working with other IT teams to facilitate completion of various issues.
Responsibilities:
Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications as well as 3rd party services
Works collaboratively with individuals across the organization to troubleshoot and resolve application issues
Possess strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems
Estimates issue resolution times through both independent analysis as well as collaboration with other team members
Improves the overall quality and completeness of existing application documentation and support procedures
Experience with call center software, financial operations, accounting, legal or professional services industries, and object-oriented programming are a plus
Participate in team meetings and contributes suggestions and solutions to increase cooperation and effectiveness
Actively seek and apply knowledge gained from colleagues and outside resources and share that knowledge with others
Develop and maintain subject matter expertise for the team/department
Job Requirements: Bachelor’s degree in Computer Science or related field required
Not required but highly desirable Finance or Accounting background
Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance
Strong time management and organization skills as role requires ability to dig into and document details, shift with changing business needs, and adapt to new systems and ways of working
Excellent problem-solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges
A desire to increase knowledge and learn new skills and technologies quickly and efficiently
Demonstrated track record of improving efficiency and quality of technical operations
Excellent troubleshooting and quality assurance skills
Excellent interpersonal and communication skills
WORK ENVIRONMENT Office Employee: Work is performed primarily in office 5 days a week during a work week. The noise level in the work environment is usually moderate to low in office settings.
In return, we offer: Competitive compensation
Career development and advancement opportunities
Casual attire throughout the week
Friendly, open andteam orientedwork atmosphere
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
Opportunity to buy HomeServe stock with a company match
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Salary Range: $61,875.00 - $90,750.00
Annual Bonus Potential: 5%
HomeServe USA is an equal opportunity employer.
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