Senior Consultant - Health and Human Services

Indianapolis, IN, United States

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don't solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they're striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 350 team members who operate from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We're Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients' toughest problems within the State Health and Human Services sector, Resultant has an opportunity for an experienced and proven Senior HHS Consultant to lead projects with state and/or county health and human services agencies. The Sr. HHS Consultant will be expected to bring expertise delivering technology projects within domains such as public health, Medicaid, home and community based services (HCBS), behavioral health, care coordination, disease control, health equity, aging, child welfare, etc.

As a Sr. HHS Consultant, you will be responsible for soliciting client requirements, developing thoughtful recommendations around solution design, decomposing functional requirements into technical delivery tasks, and engaging with delivery teams as the voice of the customer to ensure successful solution delivery. This will include creation of discovery plans; facilitating discovery sessions with client, 3rd parties, and internal stakeholders; review of documentation; capturing detailed process flows, documenting functional and technical requirements; generating functional and technical deliverables; and leveraging project management tools like Jira to manage technical execution. It will also include working with key stakeholders to set the vision, strategy, and goals of the project. Finally, it will include leading a team of functional and technical people in achieving these goals.

Responsibilities:

Owning and managing the requirements process to ensure that functional and technical requirements are understood and prioritized in a way that drives meaningful outcomes.

Lead discovery sessions that are creative, engaging, and meaningful by empathizing with the client and focusing on their needs. The goal is to ensure the client leaves each meeting feeling energized and excited about the next one.

Engages collaboratively with the team/clients in a way that ensures alignment with strategic objectives which drive positive outcomes.

Applies deep empathy and awareness of the needs of stakeholders by creating process maps, wireframes, use cases and other incredible documentation which is effective at increasing the understanding of complex business and technical ideas.

Draw upon your deep expertise and knowledge of the HHS domain to fearlessly solve problems and creatively implement solutions which enable your coworkers, client, and community to thrive.

Facilitate complex technical and business discussions with clients and vendors.

Demonstrate your effective communication style by building trusted relationships with your clients and coworkers.

Manage agile project delivery through the use of modern tools like Jira, Confluence, Miro, Smartsheets, DevOps, etc.

Qualifications

Some of the skills we are expecting are. . .

Bachelor's degree in relevant field of study

5+ years of experience in business analysis or related role.

Experience working in or with state and/or local health and human services programs and agencies.

Spectacular communication skills (written, verbal, presentation).

Superior research and problem-solving skills founded on analytical rigor, strategic thinking, and strong business judgment.

Unmatched analysis skills required, with experience in understanding customer business needs and translating those needs into actionable requirements.

Experience with technology implementation projects

Experience in understanding a project scope and actively managing the deliverables you create to maintain adherence to the objectives set for the project.

Experience with maintaining requirement traceability

Experience with Atlassian JIRA (or Azure DevOps) and helping to manage a project backlog

Experience with working alongside QA efforts and solving issues.

Experience with Office 365, Google suite, MS Visio, LucidChart, or Miro

Experience with multiple project types (Agile, Waterfall, Hybrid)

Experience working both independently and in a highly collaborative team setting.

Experience working in an environment with deadlines.

Experience with leading and mentoring other HHS Consultants

Preferred Qualifications

Master's degree in relevant field of study

Understands the practice of empathy driven human-centered design.

Experience with business analysis frameworks and methodologies.

Experience with Healthcare data interoperability (FHIR, HL7)

Experience with Social Determinants of Health

Experience with Google Cloud technologies.

Additional Information

What you should know about us:

We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.

We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful.

We compensate well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.

Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways.

We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.

We pride ourselves in having the best talent in the industry and hope that you're up for the challenge!

What our team members say about us:

"I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like this."

"I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team."

"The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me."

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

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