Retail Associate Manager - Bilingual English/Vietnamese
Houston, TX, United States
Job Type
Full-time
Description
Awesome people deserve to work for an awesome company.
If you're awesome and excited about the hottest new trends in tech, values making genuine connections, and interested in the wondrous world of wireless sales, KCI Wireless is the awesome company that you deserve to work for.
KCI Wireless is a proud T-Mobile Premium Retailer who welcomes those that ambitiously push for more. As a company, we value Accountability. To us, this includes remaining accountable to our promise of providing a welcoming, fun, and valuable work experience to all our awesome employees.
Job Description
At KCI, we entrust our Retail Associate Managers with assisting our Retail Store Managers in exemplifying and guiding their teams on how to deliver the superior T-Mobile brand customer experience. Our Retail Associate Managers are empowered to embody our company culture and own the below responsibilities:
Lead by example on how to enthusiastically and passionately navigate customer interactions while elevating the customer experience
Analyze business results and strategize how to drive improvements while maintaining current successes
Train, coach, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence
Engage with store team members to uncover any blockages to their success and identify how to mitigate
Manage daily store opening, closing, and operating duties
Creatively drive store exposure through community engagement, marketing endeavors, and networking efforts
Maintain strong knowledge of latest and greatest products and services
Requirements
Qualifications
Passionate leader ready to drive a culture of unparalleled customer service
Competitive spirit with a drive to surpass sales potential
Genuine regard and intention put into customer connections
Excellent verbal and written communication skills
1 year of retail customer service/sales experience; management experience preferred
High school diploma/GED
Willing to work weekends/holidays
At least 18 years of age
Legally authorized to work in the United States
Bilingual in English and Vietnamese
Benefits
Performance-based Total Compensation package consisting of Base Salary & Commission
Vacation time
Personal time
Sick time
Medical, dental, and vision benefits
Phone service discount
Promotion opportunities
Employee rewards including trips and contests
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