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CloudFlare
San Francisco, CA, United States
Available Location: Remote, Australia, or Sydney, Australia About the role: Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, respon
Job Source: CloudFlarePagerDuty, Inc.
San Francisco, CA, United States
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The PagerDuty Professional Services team is focused on enabling our customers to most effectively leverage our pl
Job Source: PagerDuty, Inc.Demandforce
San Francisco, CA, United States
The Opportunity The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert leve
Job Source: DemandforceDemandforce
San Francisco, CA, United States
The Opportunity The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert leve
Job Source: DemandforceProofpoint
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems
Job Source: ProofpointGong.io
San Francisco, CA, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated pl
Job Source: Gong.ioStripe
San Francisco, CA, United States
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggeri
Job Source: StripeTalkdesk
San Francisco, CA, United States
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing
Job Source: TalkdeskSan Francisco, CA, United States
Available Location: Kuala Lumpur, Malaysia
About the role:
Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%.
What you will do:
Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.
Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.
Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.
Experience might include a combination of the skills below:
5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
Working experience with infrastructure as code tools like Terraform.
Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
The work will be performed in English. Fluency in a second regional language is a must
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Email Alert for Professional Services Consultant, Application Services jobs in San Francisco, CA, United States
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