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S2 Technologies
Colorado Springs, CO, United States
Client Service Technician - Help Desk Support S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and softwar
Job Source: S2 TechnologiesS2Technologies
Manitou Springs
Job Description Job Description Client Service Technician - Help Desk Support S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and sha
Job Source: S2TechnologiesCompQsoft
Colorado Springs, CO, United States
Apply Description Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Requirements Security Clearance: Active S
Job Source: CompQsoftKavaliro
Colorado Springs, CO, United States
Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario. DUTIES:Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Performs required installs, configurations, and maintenance of applications on PCs. Provide user support for all computer systems used Daily help
Job Source: KavaliroKavaliro
Colorado Springs
Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario. DUTIES: Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Performs required installs, configurations, and maintena...
Job Source: KavaliroTeamLogic IT, Colorado Springs, CO
Colorado Springs
Job Description Job Description Benefits: Dental insurance Flexible schedule Health insurance Paid time off Training & development Vision insurance About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a custome
Job Source: TeamLogic IT, Colorado Springs, CODeloitte
Colorado Springs
Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a tea
Job Source: DeloitteDeloitte
Colorado Springs
Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a tea
Job Source: DeloitteColorado Springs, CO, United States
Job Title: Help Desk/Shift Operator
Work Location: Annapolis Junction and Colorado Springs, CO
Clearance: Current/active DoD Secret Clearance and TSA suitability
Education & Experience: Bachelor's degree in related field or 3+ years related experience in a technical field in lieu of a degree
Schedule: Rotating shifts covering 24 x 7 x 365 work schedule
Travel: Occasional
Salary: Commensurate with experience
Job Listing Number: MD20007
LCAT: Help Desk Tier I/Shift Operator Level 1
Summary:
The qualified candidate will become part of the team working at our customer's site as an Operations Support Center (OSC) Shift Operator performing activities related to IT Service Support, IT Help Desk, Data Processing and IT Technical Support. This position is staffed and supported by rotating shifts to cover a 24 hour, 7 days a week, 365 days per year schedul
Duties and Responsibilities:
This position will routinely perform activities associated with IT customer support, including but not limited to:
Phone call triage Email triage Incident and service request ticket creation, updating and closure Manual uploading of data into the systems Creation and transmission of daily and ad hoc reports Assist with bridge/conference calls Initial troubleshooting of IT and non-IT related issues Process User Access Requests for all systems Facilities checks Consolidate and post daily shift logs Meeting Service Level Agreements (SLA's) Assist with editing of Standard Operating Procedures and other supporting documentation Unlocking accounts and/or resetting passwords
Minimum Qualifications:
The ideal candidate will be able to demonstrate the ability to work independently and/or as part of a team and have proven investigative, research and/or analysis abilities. Prior experience in customer service or call center environment Strong oral and written communication skills. Ability to communicate and coordinate with various customers and stakeholders on a variety of issues. Ability to assist with maintaining documentation reflecting the current operational environment. Team player with strong interpersonal skills
Preferred Qualifications:
Knowledgeable with Remedy Incident Management Strong technical knowledge in troubleshooting Windows workstation and customer application problems Ability to work on individual tasks, as well as team oriented tasks Ability to prioritize competing priorities Ability to work under a cross-matrix management structure
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at [email protected].
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://s4inc.applicantpool.com/jobs/478398-14419.html
Email Alert for Help Desk/Shift Operator jobs in Colorado Springs, CO, United States
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