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Inveterate
San Diego, CA, United States
Job Description Job Description Hi, we’re Inveterate, a SaaS startup that’s revolutionizing loyalty for eCommerce brands by giving merchants the ability to launch paid membership programs on their storefronts. Our team of eCommerce veterans has worked across every facet of the industry - from brands to agencies to SaaS. We’ve experienced it all s
Job Source: InveterateMoney Fit by DRS
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in y
Job Source: Money Fit by DRSWiliot
San Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotTrigenx
San Diego
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxApixio
San Diego, CA, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioSplunk
San Diego, CA, United States
years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to
Job Source: SplunkTrigenx, LLC
San Diego, CA, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities Develop and deliver training and educational materials to help customers maximize the
Job Source: Trigenx, LLC9amHealth
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in you
Job Source: 9amHealthSan Diego, CA, United States
Hybrid/Remote Position
In this role you will:
Own customer relationships, acting as their primary point of contact and trusted advisor.
Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
Develop and deliver training and educational materials to help customers maximize the value of our products and services.
Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.
We are looking for someone who has:
Proven experience in a customer-facing role, such as customer success, account management, or sales.
Excellent interpersonal and communication skills to build rapport with customers at all levels.
Strong problem-solving and analytical abilities to address customer needs effectively.
Knowledge of the industry and understanding of customers' business processes and goals.
Proficiency in using customer relationship management (CRM) software and relevant tools.
Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
Demonstrated ability to collaborate effectively in a team environment.
Excellent organizational and time management skills to prioritize tasks and meet deadlines.
Customer-focused mindset with a passion for delivering exceptional experiences.
You may be a good fit if you have these additional skills and/or educational background:
Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
Customer Success Manager jobs in San Diego, CA, United States
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