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The Heritage Group
Indianapolis, IN, United States
Job Summary: The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, an
Job Source: The Heritage GroupAEG
Indianapolis, IN, United States
WHO WE ARE At the National Hot Rod Association, we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp-NHRA is the most extreme sport on the planet! At NHRA, we believe in Speed for All, which provides competition opportunities for all drivers, from street-car owners to professiona
Job Source: AEGInfosys BPM
Indianapolis, IN, United States
Help Desk Analyst Indianapolis IN ( 6100 Sam Jones Expy, Indianapolis, IN 46241) 12 months contract The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continu
Job Source: Infosys BPMThe Heritage Group
Indianapolis
Job Description Job Description Job Summary: The THG Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Custome
Job Source: The Heritage GroupCarrington
Westfield, IN, United States
Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and complianc
Job Source: CarringtonGovCIO
Indianapolis, IN, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOGovCIO
Indianapolis
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOMoser Consulting
Indianapolis
About Moser For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for taking great care of our clients, our dedication to creating a work environment where employees do their best work, and our deep commitment to continuous improvement. Our con
Job Source: Moser ConsultingIndianapolis, IN, United States
Division: Eskenazi Health
Sub-Division: Hospital
Req ID: 20834
Schedule : Full Time
Shift : Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non Exempt
Job Role Summary
The Service Desk Analyst II works all tickets with the intent of resolving while the customer is on the phone.
Essential Functions and Responsibilities
Work all tickets with the intent of resolving while the customer is on the telephone
Provides correct and current 10 digit contact numbers and email address in all ticket,
Performs problem resolution on tickets and provide the knowledge article used before escalation of tickets.
Performs high level of trouble shooting on tickets
Provides correct and current 10 digit contact number and email address in all tickets.
Must answer calls within 2 rings to your extension
Manages work through use of Resource Central ticketing system
Create a ticket for every call received in Resource Central
Daily maintain any assigned reports
Report to management any discrepancies of assigned reports
Escalate tickets to the appropriate Tier 2 resolver groups
Knowledge of Active Directory and resetting passwords
Maintain good notes to help customers working in Epic and other systems
Must be able to understand and resolve calls for Health and Hospital applications
Must be able to affective communicate with other Service Desk staff
Must have an advance level of resolving system issues for customers
Must be able to communicate to tier 2 possible system degradation
Manages print servers
Job Requirements Associates degree in Computer Science/Technology
In lieu of educational requirement, high school diploma and 4 years solid helpdesk experience required
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.
Email Alert for Service Desk Analyst II jobs in Indianapolis, IN, United States
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