Head of Operations

Fort Worth, TX, United States

Description

The Head of Operations is directly responsible for Demand Management, Supply & Procurement Activities; Inbound, Outbound and Reverse Logistics, Account Services, Direct Procurement and Facility Management. Acts as direct supervisor to the Demand & Supply Manager; Warehouse/Logistics Manager, Account Services Manager, and works closely with internal stakeholders including the Sr. Management Team, Logistics Team, Account Services Team, Procurement Team, Group Supply Chain Director; industrial Team and HSE Officer. Works closely with external vendors for facility leases, structural and maintenance, freight/logistics, contract manufacturing, finished inventory suppliers, EDI providers, security and safety vendors.

Essential Functions

Operations

Liaise with Country Manager to make decisions for operational activities and setting strategic goals regarding Demand & Supply, Logistics, Stock Purchasing, Account Services and the Facility

Plan and monitor the day-to-day running of all Operational Departments to ensure smooth progress, setting and maintaining KPI’s Directly supervise Demand & Supply Team, Logistics, and Account Services

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Supports the corporate vision, mission, and values

Opex and Capex Budget accountability, budget planning, execution and monitoring

Own Demand & Supply Business process according to Group guidelines

Logistics/Warehouse

Ensure distribution, storage and packaging of goods in terms of cost, quality and time in accordance with laws and regulations and in conformity with the policies of the Company.

Optimize the shipping and warehouse expenses in accordance with the agreed customer service level and quality requirements. Evaluate yearly the main vendors activities and results.

Ensure the management of item data (creation, update, discontinuation) in collaboration with marketing and provide accurate information to the other departments regarding products (finance, marketing).

Facility Management

Overseeing and Managing contracts and providers for products and services including building lease, security, parking, cleaning and maintenance. Ensuring that basic facilities, such as water and HVAC, are well-maintained. Managing maintenance and service budgets.

Participate with Finance and Purchasing Management on expansion and/or refurbishment projects and lead Project with Contractors.

Demand & Supply

Optimize short & Long term Forecast accuracy utilizing existing forecasting tool & analytics.

Optimize inventory and customer service level by appropriate procurement plans.

Organize the relationships with suppliers and monitor the supplier’s performance in order to meet the requests of the company (quality, costs, delay).

Works closely with other departments (Marketing, Quality Control, Finance), in order to achieve company objectives.

Ensure the procurement function’s early involvement in the product development process, to ensure a maximum contribution to improvement in product costs.

Account Services

Ensure the daily execution of order fulfillment, internal and external customer relationship management, accounts receivable, as well as daily and monthly customer sales reporting and forecasting.

Identifies opportunities for process improvements and work with internal stakeholders to formulate and implement solutions.

Analyzes sales statistics using system resources.

Identifies and resolves system and procedural problems by interdepartmental networking and recommending policy changes.

Continuously improves the department’s function, including the development of staff by providing effective coaching and feedback as well as appropriate delegation to staff members.

HSE

Complies with all OSHA safety requirements, work policy and regulations.

Works closely with Local HSE Officer on implementing and Maintaining Local and Group Safety, Health, Security and Environmental initiatives.

General and Administrative

Supports the corporate vision, mission and values

Communicates effectively with various management and operational departments, informing and updating them regularly to guarantee that sales and customer objectives are met

Compile and/or maintain all required paperwork, records, documents, etc.

Follows systems and procedures outlined in company manuals

Maintains departmental housekeeping standards

All other duties as requested by management

Qualifications

Formal Education and Certification

Bachelor’s degree in business management or related field required.

10+ years in end-to-end supply chain management, procurement, or other relevant operations may be substituted for education requirement.

Six Sigma and/or CPIM certification preferred.

Knowledge and Experience

GDP/GMP knowledge required

End To End Supply chain experience (Demand to Distribution) in a FDA regulated industry highly preferred.

Pharmaceutical manufacturing experience is a plus.

Personal Attributes

Exceptional written, verbal and interpersonal communication skills

Ability to work under pressure and with shifting priorities

Ability to collaborate with other business functional work groups to ensure the company’s success

Exceptional organizational and time management skills

Highly developed interpersonal skills, possessing an ability to work with a diverse population

Capable of critical thinking and use of logic and reasoning to identify the strengths and weaknesses of alternative solutions

Project management skills with a history of leading assigned projects and directing / motivating other project team members

Business acumen, with an eye on controlling costs and increasing profitability

Desire to serve

Location and Travel

Candidate must be able to commute to the Fort Worth office/warehouse Monday-Friday during the first 90-day probationary period. Hybrid options may be available as determined and agreed upon by Country Manager.

Must be able to travel internationally up to 15%.

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