Program Coordinator

Washington, DC, United States

Posting Details

I. JOB OVERVIEW

Job Description Summary:

Founded in 1824, the GW School of Medicine and Health Sciences (SMHS) is the 11th oldest medical school in the country and the first in the nation's capital. Since its establishment, the school has been at the forefront of medical education, and has grown to include highly-ranked programs in the health and biomedical sciences. With dozens of top-tier residency programs, SMHS is a competitive and esteemed destination for medical school graduates across the country. Always guided by the goal of improving patient health, SMHS fosters an atmosphere of caring and collaboration where educators and researchers advance scientific discovery and translate those breakthroughs into action. By harnessing new technologies and therapies, SMHS prepares doctors and health sciences professionals to deliver high-quality health care.

The SMHS Office of Student Support (OSS) provides services to students through programs, workshops, events, and one-on-one meetings. OSS provides services designed to support and encourage students to reach their full potential. The office provides student-centered support and is ever-expanding the services provided to the students and its collaboration with other offices across the university. Problem-solving at an individual level and collectively with the office staff is routine. The office has daily contact with health science and medical students who call, email, or visit the office to inquire about or request participation in programs and services. The Program Coordinator will be directly involved in the office's day-to-day functions and serve as a first contact for students seeking assistance from OSS. The Program Coordinator reports directly to the Associate Program Director.

Job Summary

The purpose of this position is to provide general administrative support to and on behalf of an academic program or initiative. This role will serve as a point of contact for the program, will answer typical program questions, and will assist the program staff with a variety of functional and administrative support. Support could include answering routine and complex inquiries, enrollment assistance, updating websites and list-servs, planning and executing events, scheduling rooms, ordering equipment, processing payments, data entry, preparing reports, and similar duties. Often these roles are tasked with outreach to other GW stakeholders in order to assist in maintaining standard operational efficiencies. Typical duties often are administrative in nature, including tasks that are routine and under the general supervision of more senior personnel within the department or program.

KEY RESPONSIBILITIES

Communication:

Respond to students' questions about OSS programs and services using active listening.

Assure students of confidential OSS meetings and the benefits of meeting with the Learning Specialist and mental health providers.

Serve as a primary contact for students seeking assistance from OSS, assess students' needs, and refer students to the appropriate OSS member or outside resource.

Collaborate in creating social media postings for OSS events and announcements

Submit social media postings to SMHS Communications and Marketing office for approval and schedule of postings

Draft content for OSS newsletters and social media posts

Research and recruit contributing writers and manage deadlines for newsletter submissions

Work collaboratively with other offices and all internal and external stakeholders to SMHS, will require explaining practices, procedures, and policies of OSS to others.

Program Administration: Collaborate in the planning, coordinating, marketing, and organizing events offered to SMHS students.

Collaborate in developing schedules of OSS workshops to enhance the overall learning of students who attend events, programs, and workshops, including producing, publishing, and distributing semester schedules of OSS workshops

Advertise and market all workshops, events, and services OSS provides via announcements, flyers, and social media, and identify additional promotional opportunities

Customer Service: Provide excellent service by maintaining student confidentiality and efficiently setting up referrals as needed.

Provide a welcoming, engaging, and supportive work environment.

Provide triage with a student who is in crisis.

Interpret the level and scope of need, problem-solve, and make appropriate recommendations to the student.

Information/Records Administration: Assist in managing, organizing, filing, and tracking multiple electronic and hardcopy files in Excel, Microsoft Word, Google documents, or sheets.

Knowledge - Program & Organization: Remain current on appropriate technology and web-based data systems and programs.

Update office marketing materials as needed, maintain website updates

Leadership: Distribute newsletters to all SMHS students and appropriate departments, offices, and administrators.

Manage all deadlines for newsletter submissions

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications: Experience in performing in a position requiring a broad knowledge base.

Excellent interpersonal and communication skills.

Experience in using social media to manage online presence and build awareness about the office.

Experience managing electronic data.

Experience in self-directed work and meeting deadlines.

Comfortable providing triage for adult learners in crisis.

Hiring Range

$21.27 - $27.63

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

School of Medicine and Health Sciences (SMHS)

Family

Academic Affairs

Sub-Family

Program Administration

Stream

Service and Support

Level

Level 3

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40

Work Schedule:

Monday through Friday, 9:00 am - 5:00 pm

Will this job require the employee to work on site?

Yes

Employee Onsite Status

Hybrid

Telework:

Yes

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S013043

Job Open Date:

05/23/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.