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Synergis
Atlanta, GA, United States
IT Support Technician Contract to Hire Atlanta, GA 30342 (Glenridge/400 area) In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsibl
Job Source: SynergisOsmose
Atlanta, GA, United States
About Osmose With 90 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment
Job Source: OsmoseMotion Recruitment
Atlanta, GA, United States
Technology Support Atlanta, Georgia Local Only Contract $24/hr - $28/hr Premier Atlanta-based organization is seeking an experienced Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, softwar
Job Source: Motion RecruitmentTotally Joined for Achieving Collaborative Techniques
Atlanta, GA, United States
About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations. About
Job Source: Totally Joined for Achieving Collaborative TechniquesFulton County Schools
Atlanta, GA, United States
Summary The Technical Support Specialist III is responsible for design, implementation, installation, configuration, support and trouble-shooting of District computer systems and peripherals at multiple school and administrative sites. This position provides support for networks, computer operating systems, essential applications, and equipment is
Job Source: Fulton County SchoolsCrescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensSmith and Howard
Atlanta, GA, United States
Helpdesk Support Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta
Job Source: Smith and HowardHood Packaging
Atlanta, GA, United States
SUMMARY JOB DESCRIPTION Hood Packaging Corporation is seeking a Network Support Specialist . This position, based near Atlanta, GA , will work with corporate IT staff to maintain network operations at multiple company locations. Travel is required, as well as occasional weekend or night work for system upgrades or troubleshooting. The Network S
Job Source: Hood PackagingAtlanta, GA, United States
Job Title: IT Support Supervisor
Location: Atlanta, GA
Position Type: Contract with Possible extension
Duration: 12+ months
Job Description:
Short Description:
IT Support Supervisor will manage a team of analysts to support our commercial enterprise and custom-built applications.
Complete Description:
We are seeking an experienced IT Support Supervisor to lead our IT application support team and ensure that client IT enterprise applications are operating effectively and efficiently. The successful candidate will be responsible for supervising, guiding, and /or instructing the day-to-day operations of the IT support team in a help desk environment which includes direct customer contact for issues of a highly technical nature. Ensures stated service and efficiency goals are met. The support team is responsible for a variety of custom applications and commercial off-the-shelf products supporting the business functions.
*Local candidates only as they may be required to be onsite throughout the week.
Responsibilities:
•Working from home, lead and manage a team of IT support specialists, application administrators, and support developers by providing guidance, support, and training as needed.
•Monitor and analyze the performance of the IT support team, ensuring that support requests are handled efficiently and effectively.
•Develop and implement IT policies, procedures, and best practices to ensure that our IT enterprise applications are supportable and maintainable.
•Ensure that customer SLAs are met on a daily, monthly basis
•Evaluate and recommend software solutions to improve the ability to support client's IT enterprise applications.
•Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of client.
•Coordinate and/or troubleshoot technical issues and provide guidance to the IT support team in resolving complex technical problems.
•Interviews and hires qualified individuals to fill open roles within the department
•Generates daily, weekly, and monthly reports requested by both internal and external clients
•Develops and mentors employees to a high level of competency
•Handles issues of a highly technical nature, and challenging calls from clients
•Assist in the identification, development and documentation of required relevant policies
•Participates in the definition of key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify opportunities for improvement
•Monitors staff performance and schedule adherence to improve efficiencies and/or identify training opportunities, and to ensure proper coverage
•Remains current on internal procedures and external client requirements
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Email Alert for IT Support Supervisor jobs in Atlanta, GA, United States
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