Customer Service Representative
Woodridge, IL, United States
Customer Service Representative
LAUNCH Technical Workforce Solutions is seeking customer services representatives in Woodridge, IL.
Job Duties and Responsibilities:
As a key member of a customer-centric team, the CSR’s responsibilities are:
Deliver the highest level of customer service
Go above and beyond; think outside the box to resolve customer issues
Process incoming sales orders and resolve customer inquires
Multi-task while working with multiple systems
Execute customer retention practices to ensure customer loyalty, including up-selling or cross-selling of additional products
Follow-up on customer concerns via phone, mail, or e-mail
Partner with other departments to resolve customer inquiries or issues
Perform typical office-related functions
Qualifications and requirements:
Excellent listening and communication skills; strong interpersonal skills
1-3 years of experience in customer problem resolution and/or customer retention
Great phone etiquette, including the ability to maintain a professional demeanor when addressing dissatisfied or irate callers
1-3 years of experience handling high-volume calls on a multi-line phone system, along with ability to wear a headset for long periods of time; call center experience is strongly preferred
Proficient computer skills; must type a minimum speed of 35 wpm; experience using an order-entry system is strongly preferred
Ability to multi-task and prioritize while working in a team or independently
High attention to detail, especially when proofreading customer orders
Willingness to work weekends, holidays, and overtime during peak business periods
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our MinimumEssentialCoverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join theLAUNCH Loyalty Clubon your first day, earning you extra cash bonuses, apparel and safety rewards.