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Forsta
Chicago, IL, United States
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve cli
Job Source: ForstaForsta
Chicago, IL, United States
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve cli
Job Source: ForstaMarsh McLennan Agency
Chicago, IL, United States
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an
Job Source: Marsh McLennan AgencyPress Ganey
Chicago, IL, United States
Job Description The Application Specialist is a client facing position. The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsib
Job Source: Press GaneyPress Ganey Associates, LLC
Chicago, IL, United States
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industrie
Job Source: Press Ganey Associates, LLCThe Phoenix Group
Chicago, IL, United States
A law firm in NYC is hiring for an Application Support Specialist. This is a full time, hybrid position. Job Responsibilities: • Analyze & resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure. • Collect information through customer interview, supp
Job Source: The Phoenix GroupTransdev
Lombard, IL, United States
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global compa
Job Source: TransdevBiocare Medical, LLC. Biocare is a trademark of Biocare Medical, LLC
Chicago, IL, United States
Summary Provides expert level technical support of IHC principles to assist clients and actively promote Biocare products and services. Troubleshoot minor instrumentation and software issues, train customers, optimize assays, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/busines
Job Source: Biocare Medical, LLC. Biocare is a trademark of Biocare Medical, LLCChicago, Illinois
Job Description
The Application Specialist is a client facing position. The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Application Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
Duties and Responsibilities
Work within the Application Support team to address client data, surveying, and reporting requests
Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
Capture client requirements to appropriately configure products to meet client needs
Offer clients best practice workflow design and associated application configurations
Use tools to configure, test and validate all patient experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
Email Alert for Application Specialist jobs in Chicago, Illinois
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