ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Great Wolf Lodge
Chicago, IL, United States
Job Description Job Summary : The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance custom
Job Source: Great Wolf LodgeGreat Wolf Resorts
Chicago, IL, United States
Job Summary : The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service, produc
Job Source: Great Wolf ResortsChicagomeat
Chicago, IL, United States
Chicago Meat Authority (CMA) is seeking an on-site IT Systems Analyst who is detail-oriented, proactive, and able to work independently as well as part of a team. The ideal candidate will have excellent problem-solving skills and the ability to prioritize tasks effectively in a manufacturing environment that utilizes a Microsoft Stack. Strong comm
Job Source: ChicagomeatCDW LLC.
, IL, United States
The Sr. Marketing Delivery Specialist supports a range of overall Marketing projects with a focus on Marketing Technology initiatives. This position works collaboratively with other Marketing and Technology Departments colleagues to provide cohesive support on initiatives to ensure coordination, effective engagement with resources and high-quality
Job Source: CDW LLC.Booz Allen Hamilton
, IL, United States
Technology Enabled Analyst page is loaded Technology Enabled Analyst Apply locations Scott AFB, IL time type Full time posted on Posted 3 Days Ago job requisition id R0194491 Technology Enabled Analyst Key Role: Identify the customer's data source requirements and apply data reconnaissance te chn iques. Build an
Job Source: Booz Allen HamiltonAmalgamated Bank of Chicago
Chicago, IL, United States
For 100 years, Amalgamated Bank of Chicago has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions and individuals, many for multiple generations. These relationships are based on profound trust, in-depth understanding and highly personal and responsive service provid
Job Source: Amalgamated Bank of ChicagoNational Council State Boards Of Nursing
Chicago, IL, United States
POSITION TITLE: Business Analyst I, Information Technology STATUS: Full time / Exempt LOCATION:Chicago, Illinois (Hybrid: one day on-site every other week) ABOUT NCSBN The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters o
Job Source: National Council State Boards Of Nursingual-pro
Chicago, IL, United States
Description: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: ual-proChicago, IL, United States
Job Description Job Summary : The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service, productivity, and overall performance.
Responsibilities:
Evaluate and maintain existing call center technology systems, including customer relationship management (CRM) software, CCaaS (Call Center as a Service) platforms, agent productivity tools, and workforce management tools, identifying gaps and opportunities for improvement.
Assess call center workflows, procedures, and protocols to identify areas for optimization, automation, and standardization. Streamline processes to improve call handling, resolution time, and customer satisfaction.
Collaborate with IT teams, business owners and vendors to implement and integrate new technologies, software upgrades, and system enhancements. Ensure smooth deployment, test solutions, and provide training and support to call center staff on new systems.
Perform technical and administrative support tasks to ensure hardware and software programs are implemented and operating correctly across the company network, systems, and end-users following the established approval process.
Prepare regular reports, dashboards, and documentation to communicate call center performance, technology-related metrics, and recommendations to management. Present findings and recommendations to stakeholders as needed.
Develop and aid in projects following established methodology. Gather requirements, create project documentation, plan, execute, monitor, and complete projects. Must be organized and provide clear communication to key stakeholders and business owners.
Review and present technological upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality
Serve as the technical subject-matter expert of business processes and provide guidance to Contact Center teams and Leadership to effectively develop and deploy solutions. Troubleshoot technical problems, provide guidance on system usage, and facilitate timely resolutions.
Work closely with business partners to document needs systematically, translate into requirements, risks, and priorities to review viable solutions, test new functionality, and track post-implementation results
Qualifications:
Bachelor's degree in business, information technology, or a related field
Prior experience in call center operations or technology analysis within the hospitality industry is preferred.
Familiarity with call center technologies such as CRM systems, call routing software, IVR, workforce management tools, and telephony systems. Proficiency in data analysis and reporting tools.
Strong analytical skills to assess and interpret call center data, identify patterns, and make data-driven recommendations for process improvement.
Excellent verbal and written communication skills to effectively collaborate with stakeholders at all levels, present findings, and explain technical concepts to non-technical staff.
Ability to identify problems, propose innovative solutions, and implement process changes to enhance call center performance.
Strong attention to detail to ensure accuracy in data analysis, documentation, and system configurations.
3+ years of experience working in or supporting a Contact Center strongly preferred, or equivalent relevant experience
#J-18808-Ljbffr
Technology Analyst jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.