Secret Service Desk Analyst
Falls Church, VA, United States
Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
Responsibilities for Secret Service Desk Analyst:
* Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
* Perform in person customer service and phone support service to the end-user community.
* Handle efficiently, high volume ticket queue by supporting 50 - 100 tickets daily, using ticking system.
* Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
* Support focus teams or specialized projects to promote rapid improvement turnaround.
Qualifications for Secret Service Desk Analyst:
* 1 years of relative experience
* Secret Clearance
* Security +
* High School diploma or equivalent
Compensation for Secret Service Desk Analyst:
* $60,000 - $75,000 *Depending on Experience.
* Cigna Medical, dental, vision, 11 Holiday, 401k, 2-week PTO
#LI-SH2
Key Words: Office support, desk support, admin HR, Human resources, planning, strategy, government
Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work,