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KellyConnect | Contact Center Solutions
Horsham, PA, United States
The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skill
Job Source: KellyConnect | Contact Center SolutionsBlackbird Health
Fort Washington, PA, United States
At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated communi
Job Source: Blackbird HealthBlackbird Health
Langhorne, PA, United States
At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated communi
Job Source: Blackbird HealthEnumerate
Ewing, NJ, United States
Job Description Job Description Enumerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? Our team handles email and phone-based tickets, all tracked in the suppo
Job Source: EnumerateThe Excalibur Group
Princeton, NJ, United States
The Excalibur Group is currently seeking IT Support Speciali st in Princeton, NJ to support a federal contract. **Will be subject to a background/credit screen prior to employment. DUTIES/RESPONSIBILITIES: Receives trouble calls (via e-mail, voice mail, and walk-up) for software, hardware, application, and/or telephony problems. Enters call i
Job Source: The Excalibur GroupRent the Runway
, NJ, United States
**IT Support Specialist** at Rent the Runway Secaucus, NJ Described by Forbes as Techs Next Billion Dollar Star Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed. We believe that every woman in the U.S. and soon every woman in the world, should
Job Source: Rent the RunwayColonial Surety Company
, NJ, United States
IT Support Specialist We have an ambitious vision for impact and growth—and invite motivated achievers to come, learn, work, create, grow—and succeed—with Colonial. About Us Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated“A Excellent” by A.M. Best
Job Source: Colonial Surety CompanyVOLT Management
Trenton, NJ, United States
Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA. Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant con
Job Source: VOLT ManagementNewtown, PA, United States
Description
You're a proactive problem-solver and have the ability to make customers feel like your friend.
In this role as a REMS Specialist, you will be responsible for responsible for answering non-clinical related questions as well as triaging adverse events and product complaints utilizing an FAQ document and then entering the data into the CRM.
You will:
Complete follow-up for missing/updated information from stakeholders (patients, healthcare providers, pharmacies, etc.), including data entry processing, documentation, and safety reporting per program guidelines.
Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner.
Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s).
Conduct pre and post call analysis of calls.
Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules.
Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved.
Job Qualifications:
Bachelor's Degree highly preferred or 1+ year of healthcare call center experience.
Required Skills
1+ years recent pharmaceutical or healthcare industry experience- e.g. Medical Assistant, Nurse's Aide, EMT, health insurance company etc. is highly preferred.
Solid written and verbal communication skills and listening skills.
Efficient computer and data entry skills; ability to learn new systems and programs quickly.
Excellent attention to detail
Ability to prioritize and reprioritize workload depending on program needs.
Preferred Skills
1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
Email Alert for Virtual Patient Support Specialist jobs in Newtown, PA, United States
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