IT Support Specialist

, NJ, United States

**IT Support Specialist**

at Rent the Runway Secaucus, NJ Described by Forbes as Techs Next Billion Dollar Star Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed. We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with it. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

**About the team:**The IT Service Delivery team is a diverse group of technology professionals responsible for supporting the technology and business systems that powers Rent the Runways corporate offices, Fulfillment Centers, and remote customer support operations. You will be joining a group that cross functionally services the RTR business and partners across the entire enterprise. The IT Service Delivery team is helping the company achieve scale by enabling the growth of Rent the Runway, as well as driving innovation and efficiency throughout the company. **About Rent the Runway:**

**About the position:**

The position of IT Specialist will be responsible for supporting the Dream Fulfillment Center in Secaucus, NJ. This role is for an experienced, hands-on, technology support professional looking to join a fast scaling company. This position will be staffed in New Jersey and requires being on site at the Dream Fulfillment Center during corporate business hours.

**What Youll Do:**

* Acts as a technical liaison between end users and the IT team

* Ability to follow IT and corporate standards, processes and procedures

* Represent IT through daily interactions with end users in response to their inquiries, concerns and requests related to G Suite for Enterprise, Okta, Slack, Office 365, Zoom (managing user and group accounts, permissions, and SSO)

* Responsible for account provisioning (new hires) and off boarding (terminations)

* MAC (Moves, Adds, Changes) to agreed procedures. Assist users in onboarding to RTR through participation in onboarding training

* Troubleshooting a variety of technical issues across different operating systems (macOS, Windows)

* Deploy, support and troubleshoot RTR DropOff box scanner issues at remote locations across the US

* Setup and facilitate end-user training for common IT related issues and new deployments

* Proactively create and update documentation pertaining to IT related resolutions

* Inventory new/existing IT hardware using our ITDB internal Database web solution

* Work from the Jira ticketing system for incidents/requests reported by end-users to track work progress

* Coordinate and facilitate vendor support for hardware failures and/or maintenance on network printers

* Install, configure, and maintain Active Directory among third-party software utilities for hardware systems within company operational guidelines

* The ability to lift, squat, move at least 50lbs

* Maintain accurate detail in the Jira ticketing system for incidents/requests reported by end-users to track work progress and aid reporting

* Resolve incidents and service requests against defined service levels, providing an excellent level of service to all RTR employees

**About You:**

* A passion for providing excellent service, resolving technical issues, and a pride in delivering solutions to business users

* Minimum 3 years of IT related experience in a diverse, rapidly growing, and fast paced technology environment, and resolving IT issues and requests

* Bachelors or Associates degree prefered

* Excellent communication skills both verbal/written with the ability to explain complex issues to both technical and non-technical audiences

* Must be able to function independently and in a team environment

* Hardware knowledge including (PC, Apple Laptops, Zebra hardware, Printers). In addition, maintain and deploy a variety of HID devices including thermal printers, imagers and scanners

* Knowledge of ticketing systems such as JIRA/Confluence, and ITSM frameworks such as ITIL

* Seek to continuously improve service, support, and processes to the benefit of the team and the RTR users

* Knowledge of ticketing systems such as JIRA to document all work being performed

* Able to work in a fast-paced, rapidly growing environment with about 1000 end users and growing

* Strong knowledge of Apple and Windows hardware and operating systems

* Strong experience with G Suite, Zoom, and management tools (JAMF, SCCM), with a desire to automate processes where possible

* Ability to learn new technologies quickly and with minimal guidance

* Ability to partner effectively with business leaders and cross functional teams

* Able to promptly and tactfully communicate with end users, provide solutions and/or direct requests of unresolved issues to appropriate IT team members

**Benefits:**

At Rent the Runway, were committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

* Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family

* Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention

* Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!

* Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!)

* Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and weve got you covered

* 401k match - an investment in your future

* Company wide events and outings - our team spirit is no joke - we know how to have fun!

*Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.*

Location (City) * **Demographic Questions US** Rent the Runway is committed to ensuring that we attract diverse talent and strengthen our culture of diversity and inclusion. As an equal opportunity employer, our employment decisions are based on objective qualifications, experience, and ability. As a result, individuals seeking employment at Rent the Runway are considered without regards to race, color, religion, national origin, age, sex or gender, marital status, national origin or ancestry, disability, veteran status, gender identity or expression, sexual orientation, pregnancy, ve

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