ServiceNow Developer_

Suwanee

Learn what makes QTS a unique place to grow your career! (om/727409140/ff26de87d4)

The **ServiceNow Developer** plays a key part in configuring, customizing, and extending the ServiceNow platform to meet the ever-evolving needs of our business. You will collaborate closely with various departments to understand their challenges and develop innovative solutions that streamline workflows and improve efficiency.

RESPONSIBILITIES, other duties may be assigned.

+ Design, develop, and implement custom applications and workflows on the ServiceNow platform.

+ Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and ensure solutions align with business needs.

+ Configure and customize existing ServiceNow modules to optimize functionality.

+ Integrate ServiceNow with third-party applications to create a unified IT ecosystem.

+ Develop and maintain high-quality, secure, and well-documented code.

+ Conduct thorough testing to ensure the functionality and performance of ServiceNow applications.

+ Troubleshoot and resolve technical issues related to the ServiceNow platform. Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)

+ Stay up to date on the latest ServiceNow features and functionalities.

+ Provide training and support to end-users on ServiceNow applications.

**BASIC QUALIFICATIONS**

+ Proven experience as a ServiceNow developer (minimum 5 years)

+ Strong understanding of the ServiceNow platform, including ServiceNow Development Studio and scripting languages (GlideScript, UI Script)

+ Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management)

+ Experience with Service Catalog

+ Experience with web development technologies (e.g., HTML, CSS, JavaScript)

+ Integration Hub

+ Rest API

+ Excellent problem-solving and analytical skills

+ Strong communication and collaboration skills

+ Ability to work independently and as part of a team.

+ A passion for continuous learning and staying up to date with the latest ServiceNow advancements

**PREFERRED QUALIFICATIONS**

+ One or more years of experience working in a data center environment or other relevant critical process environment.

+ Experience with other ServiceNow modules such as Customer Experience, ITOM, CMDB, Security Operations, Customer Service Management

+ ITIL v3/v4 certification

+ Certified ServiceNow Administrator

**KNOWLEDGE, SKILLS AND ABILITIES**

+ Exhibit excellent interpersonal skills with all levels of the organization

+ Use organizational skills to determine prioritization and appropriate multitasking

+ Focus on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses

+ Perform necessary and timely follow-up, escalating appropriately if necessary

+ Excellent writing skills for generating clear, concise release notes and documentation

+ Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization

+ Ability to work independently, with supervision, on a project of varying complexity

+ Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower level team members.

**TOTAL REWARDS**

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

\#LI-MW1

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (eoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (ol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

We are powered by people.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

+ Roth and Traditional 401(k) matching contributions with immediate vesting

+ Every employee is bonus or commission eligible

+ Generous PTO Accrual plus additional Paid Volunteer Days

+ Paid Holidays Annually/Holiday compensation when worked

+ Pet and Legal Insurance

+ Q-Rest Sabbatical Program

+ Q-Anniversary Service Award Program

+ Parental Leave for primary and secondary caregivers

+ Military Benefits Package

+ QTS Charitable Matching Gift Program

+ QTS Scholarship for Employee Dependents

+ QTS Crisis Fund

+ Wellness Program

+ Tuition Reimbursement Program