Manager, Data Science & Analytics – Customer Analytics – Digital Experience - Hybrid - Seattle,[...]

Seattle, WA, United States

Job Description Nordstrom is reinventing the retail industry through the power of data and artificial intelligence. The vision for Data Science & Analytics at Nordstrom is to be the best data-driven fashion retailer in the world, and we win by rigorous and thoughtful application data science to solve strategic business challenges.

The Manager of Data Science and Analytics is responsible for leading a highly skilled team of analysts and data scientists in curating actionable insights that important strategic decisions for Nordstrom leadership. The role has an opportunity to tackle challenges from ideation to insights delivery, with visibility across the leadership organization. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data and communicate those insights in a way that builds confidence and enables decisions that drive business value.

As part of the Nordstrom’s centralized Customer team, the Customer Analytics team focuses on supporting executive management with robust decision support data science. Here we build data science products and provide analytics consulting in support of strategic business decisions, including customer segmentation, marketing, company strategy, and digital experience. We work as the quantitative right-hand for the executive team with a passion for supporting data-driven decision making, a devotion to advanced techniques, along with a creative team spirit!

The ideal candidate is a creative self-starter and strong technical contributor who is always looking for new opportunities to solve business problems with data-driven tools. We welcome your curiosity about the business, your passion to unlock rich, nuanced insights from complicated data and the desire to communicate those insights in a way that drives positive business outcomes. We are looking for a complete analytics leader who is as equipped with strong technical and quantitative skills as they are with soft skills to present to executives and effectively manage stakeholder relationships. We need this leader to go beyond effectively managing projects and assignment/delegation of work, to think strategically about the long-term vision for their team, build a roadmap, and effectively tie short term work to a long-term vision.

We are committed to building teams that reflect the diversity of our customers and active inclusion is core to how Nordstrom wins . We’re an equal opportunity employer and encourage individuals from all backgrounds to apply. If the idea to make a difference in this vibrant intersection of fashion, data science, and technology excites you, join our world-class data science team!

Responsibilities… What you’ll do

Lead a world-class team of data scientists and analysts, focusing on building a high performance team

Passionate about developing people, you will attract talent, coach and mentor team members balancing between projects timeline and team members growth

Rally and motivate the team. Communicate clear and inspiring purpose

Build a roadmap for the Digital Analytics team, and craft a communication plan to appropriately evangelize the team’s work to stakeholders and the company

Lead the team in functioning like an internal management consulting analytics practice, supporting primarily the Strategy team and executive leadership team

Develop deep partnerships with product, engineering and other cross-functional support teams to deliver insightful analytics

Lead best practices in experimental design and test & learn activities

Foster data-informed decision making, hypothesis generation, and experimentation throughout the product org and broader company

Play lead role in coordinating work that needs to be done across multiple analytics teams to ensure timely delivery of quality work to stakeholders

You’ll deeply understand the business and proactively spot risks and opportunities

Ideal Requirements and Background

BA/BS degree ideally with emphasis on coursework of a quantitative nature (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Sciences). Advanced degree (MSc or PhD) in statistics, mathematics, economics, applied science or equivalent STEM degree strongly preferred

8+ years of experience in a data science and analytics role

5+ years of experience either working as a data scientist, managing data scientists, or some combination thereof

2+ years of experience leading and mentoring a highly educated (PhD) team of data scientists.

5+ years of experience with SQL required, expert-level preferred. Experience working with NoSQL data environments and tools such as Hadoop, Spark, DynamoDB is a plus.

5+ years of experience with scripting (R or Python) and ML frameworks and libraries (e.g., caret, spark, scikit-learn, pandas, numpy, tensorflow, pytorch, keras, theano, seaborn, matplotlib, etc.)

2+ years with graphics/visualization software (e.g. Shiny, ggplot, matplotlib, Tableau), either hands-on or managing a team that used these tools

Business knowledge in Digital and E-commerce areas, familiar with the digital funnel flow, customer digital journey, and customer experience on digital websites

Very strong project management skills and track record of effectively managing complexity of coordination in matrixed organizations. Experience or familiarity with Agile is strongly preferred

Experience working in an analytics practice in management consulting is a plus, but not required

Advanced experience with AWS, GCP strongly preferred

Hands on experience with statistical analysis, with a pragmatic attitude to statistical modeling, emphasizing rigor in exploratory data analysis and thorough data preparation

Excellent diagnostic skills to analyze and identify discrepancies within sophisticated models and effectively give guidance to troubleshoot.

Strong work ethic with the ability to adapt to the situation; comfort with ambiguity and grace under pressure

A nuanced understanding of diverse and inclusive hiring practices

You’ll love this Job If You

…are a self-directed individual who operates with passion, urgency, focus, and discipline… put simply, you get-stuff-done.

...are motivated by making an impact

...are passionate about building high performance teams, growing your team members.

…have problem solving skills that are unparalleled…you are scrappy and resourceful

…are an adaptable team player. You will enthusiastically take on other assignments as needed to support your team!

…are detail-oriented with a knack for precision and accuracy in numbers and analyses.

…are someone who appreciates diversity in all its forms

…are someone who appreciates a company that values and encourages work-life balance

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We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $152,000-$236,000 Annually, Colorado: $131,000- $203,000 Annually, Washington: $152,000-$236,000 Annually

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