Senior Manager - Data Science & Growth Analytics

Bellevue, WA, United States

Company Description

Please note: this role will be based in Bellevue, WA and requires an in office presence.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat ( AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We seek an experienced Senior Manager - Growth Analytics to join the Revenue Growth team at Freshworks. The ideal candidate will be responsible for building an experimentation strategy, roadmap, measurement techniques for paid ads, web conversion optimization, lifecycle marketing programs, and driving insights from product usage. As a Senior Data Scientist, you’ll help drive highly influential projects related to measurement, marketing acquisition, in-product engagement, and expansion. This is a great opportunity to introduce and build an experimentation strategy at Freshworks. You’ll have prior experience in user segmentation methodologies, causal inference techniques, split testing, and product analytics. You have developed experimentation and analysis frameworks for high-volume operations, preferably in PLG setups. In this role, you’ll work closely with Traffic and acquisition, Web conversion rate optimization, and Adoption and retention teams to drive growth.

What you’ll do at Freshworks:

Collaborate with owners across channels, web, in-product, and email to run experiments that deliver on our commercial goals

Define appropriate hypotheses, design measurement plans, manage experiments through built-to-go-live, analyze data, and generate meaningful insights that are documented and understood across teams

Understand funnels, user behavior, and trends in the adoption of our products to identify and influence opportunities for step-changes

Craft compelling dashboards and visualizations to “tell the story” of the business

Analyze user needs and identify/prioritize the problems, pain, and pleasure points (via analytics, behaviors, clicks/conversions, funnels, etc..)

Develop data science solutions to identify insights into product adoption and retention and performance of marketing messages & notifications

Create custom visual displays of quantitative information by writing queries and scripts and developing automated reports and dashboards to provide insights at scale.

Define data testing plans and create methodologies that help teams to iterate fast and release new features for testing and, if successful, roll out to all users globally

Provide feedback to teams on the impact of experiments: target launch metrics, A|B testing, post-launch metrics

Collaborate with Marketing Ops & technology to ensure the right data and tech infrastructure are available to conduct experiments at scale

Help advance the culture around experimentation and processes within Freshworks

Lead & coach a team of Growth analytics professionals

Qualifications

We'd love to hear from you if you have:

8+ years of experience in SaaS

BS/MS in a highly quantitative field (Computer Science, Statistics, Mathematics, Analytics, Data Science)

Experience using Statistical techniques, including correlation analysis, design of experiments, A/B testing, linear and nonlinear regressions, logistic regression, sampling and resampling methods, time series, and longitudinal analysis

Experience with product tracking tools such as Amplitude & Heap is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Washington Pay Range: $180,000 - $292,500+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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