Program Specialist I

Jacksonville, FL, United States

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. Its a career. Its a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce thats designed to harness human enterprise, you design a workforce thats built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. Its not about filling seats. Its about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.

We also represent over 100 countries and speak dozens of languages. So as youre building relationships and doing your job, youll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what its like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

+ Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing

+ Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base

+ Document requirement intake conversations in appropriate database (VMS, AGS360)

+ Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response

+ Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process

+ Coach, manage and oversee performance of participating staffing suppliers

+ Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system

+ Monitor performance against contract SLAs , requisition aging, invoicing, time and expense entry and vendor compliance tracking

+ Maintain and update monthly activity and performance reports

+ Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners

+ Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity

+ Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments

+ Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)

+ Assist with the collection of company assets from vendors (laptop, badges, etc.)

+ Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines

+ Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays

+ Log all client and vendor inquiries into Salesforce.com

Qualifications

+ University degree preferred or applicable experience

+ Experience in high volume coordination activities

+ At least 1year of any customer service industry experience

+ Client hiring manager/supplier facing

+ Excellent verbal and written communications

+ Ability to work in a dynamic environment that changes from day to day

+ Strong analytical and problem solving skills

+ Strong documentation and follow up skills

+ Strong time management

+ Strong organization skills and attention to detail

+ Knowledge of MS Office (Excel, Word, PPT) and PC skills

+ Able to work independently with some direction

+ Customer Focused

Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.