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Yoh, A Day & Zimmermann Company
united states
Job Title: Senior IT Site Support Specialist Location: Lansdale, PA (on site monday - friday) 6 month + contract to perm Participates in computer hardware evaluation, proving standards supplied by End-User Services team meet the need of the business user, software and peripheral equipment and the documentation of practices relating to these techno
Job Source: Yoh, A Day & Zimmermann CompanySafe Horizon
New York, NY, United States
Summary: The lead customer support specialist is responsible for supporting end-user issues that are escalated by the customer support specialists, and for fulfilling end-user service requests for hardware and software. The position requires strong PC support technical expertise, ability to lead, and excellent customer service skills. Responsibili
Job Source: Safe HorizonThe Phoenix Group
, NY, United States
Respond to and resolve IT support requests from end-users in a timely and efficient manner. • Troubleshoot hardware and software issues, providing clear and concise instructions for issue resolution. • Collaborate with other team members to escalate complex problems to higher-tier support as needed. Install, configure, and maintain desktop hardware
Job Source: The Phoenix GroupRussell Tobin
Paramus, NJ, United States
The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months Plus Type: Contract to Hire Pay Rate Range: $20/hr -$25/hr on W2 (DOE) Descrip
Job Source: Russell TobinSTEM Search Group
united states
What you'll do… Provide technical assistance to executives and team members. Remote support will entail using remote tools, Teams, phone, and email. Troubleshoot and resolve hardware and software issues efficiently. Maintain detailed records of problem-solving processes within a ticketing system and documentation. Collaborate on process enhancement
Job Source: STEM Search GroupMerge IT
united states
Our enterprise-level client in West Chester, OH, has an immediate need an IT Support Engineer. Please see below for full details-- Job Notes: -6+ month contract / extendable and perm possible with good performance. -Onsite in West Chester, Ohio. -Drug & Background required. -Shifts = M-F / 8a-5p Main Responsibilities: • Perform a range of technic
Job Source: Merge ITHayward Tyler
united states
Department Focus The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure. Job Description and Duties Job Summary: This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will
Job Source: Hayward TylerRightClick
united states
As an IT Support Specialist at RightClick Professional Services LLC, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing technical support and troubleshooting assistance to address a wide range of IT issues. The ideal candidate will have at least 3 years of professional exp
Job Source: RightClicknew york city, ny
Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site IT Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.) organizations.
*This role is onsite, with a Wednesday - Sunday, 1pm-10pm schedule*
We're looking for a Full Time individual to join the team, with a specific concentration on Hospitality Systems Administration (Network, AV, POS, KDS, Surveillance, etc.) and POS Management. This is the perfect role for someone with a background in supporting the Hospitality or Retail technology in a brand, looking to work freely and collaboratively with a team and client, moving their career forward as a Systems Administrator, in an ever changing environment. This individual will work one on one with clients and end users daily, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects.
With clients across the US, and rapidly scaling and growing, this position's responsibilities can vary, but will encompass all areas of IT infrastructure, from Network, AV, and Surveillance, to Point of Sale, Menu Updating, Third Party Delivery, and KDS.
Responsibilities:
Provide onsite support for various client systems (POS, AV, Network, Laptop/Desktop, etc.);
Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise);
Create, update, and close tickets / incidents and service requests;
Adhere to and/or create IT processes and SOP's;
Dispatch as necessary to fix issues;
Manage, maintain, troubleshoot and support POS, networks, hardware, software, and other related peripherals in client environments;
Install and support new desktops, laptops, POS, servers, networks, surveillance system, AV, and wireless systems;
Review and respond to remote monitoring and management (RMM) system alerts and notifications;
Requirements:
4 years experience in a technical support role providing service desk IT support, POS support, network support, etc. troubleshooting Hospitality or Retail end-user issues with hardware and software;
2 years experience working in Hospitality or Retail
Previous experience with ticketing systems or issue tracking software;
Experience Monitoring, Alerting, and taking Proactive action;
Experience with POS hardware and software installation, support, and maintenance;
Experience supporting and installing Windows and Mac hardware and software;
Excellent time management, communication, and customer service skills;
Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
Impeccable attention to detail;
Job Type: Full-time
Experience Requirement:
Hospitality or Retail IT Support: 4 years
POS Support Experience
Preferred Experience:
Experience working with Hospitality end users;
Experience with email systems (Exchange, Office 365, GSuite);
Experience with networks;
Experience with A/V systems;
Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.
Hospitality IT Support jobs in new york city, ny
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