Director of Retail

San Francisco, CA, United States

Thuma’s Director of Retail will lead our brick and mortar store operations and expansion. Reporting to Thuma’s SVP of Growth & Experience, the Director of Retail will play a pivotal role in the setup, seamless functioning and overall success of our fleet of retail stores. Core responsibilities will include opening stores and setting each store up for success, P&L management, being on site for initial store launches, hiring, building, training and integrating in-store retail teams and processes, as well as working on our comprehensive retail strategy.

This role requires a hands-on approach, a passion for customer service, and a strategic mindset for driving sales and achieving business objectives. We are looking for someone with a proven track record in retail or hospitality management, who demonstrates innovation, initiative, strong written and verbal communication skills, and exceptional leadership

While Thuma is based in San Francisco, our team is spread across the country. This role is flexible and can be based in San Francisco, Los Angeles, or New York City.

In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!

Key Responsibilities: Scope and plan future store locations and concepts; working with senior leadership, create a roadmap for US and international retail expansion.

Manage the retail P&L across Thuma’s entire brick and mortar retail business.

Lead store launches. Coordinate and oversee the new store openings, creating energy around openings and maximizing store promotion and in-store events.

Hands on management for all store openings to ensure initial in-store operational excellence. Be responsible for all aspects of new store operations until we have 100% confidence that new stores are operating successfully. This includes ensuring customer service standards,hiring, training and managing staff, ensuring operations are in line with company standards, ensuring on-brand visual merchandising, maintaining inventory levels, and hitting in-store KPIs.

Lead, mentor, and develop the retail management team to ensure consistent operations and high-performance across all stores.

Implement strategies to optimize profitability, control costs, and drive sales.

Ensure consistency across stores during product releases and all marketing initiatives. Ensure consistent brand presentation and customer experience across all retail, customer experience and eCommerce touchpoints at all times.

Establish and implement standard operating procedures, ensuring that all stores operate efficiently and uphold brand standards.

Create a welcoming, customer-centric environment, with a consistent focus on hospitality, enhancing customer satisfaction and loyalty, and on delivering a 6-star customer experience across all stores.

Collaborate with the marketing team and retail leaders to create marketing plans for in-store promotions, visual merchandising strategies, and special events that align with the brand's direction.

Coordinate with supply chain and operations teams to ensure optimal inventory positioning across all stores and create different inventory and fulfillment processes depending on the market and customer expectations.

Work closely with cross-functional teams including marketing, finance, logistics, and human resources to ensure retail objectives are met.

Work closely with the CX team and product teams to optimize feedback loops throughout CX, product and retail.

Engage with company leadership to provide updates, insights, and strategic recommendations.

Stay on top of industry trends and emerging technologies to ensure the retail division remains competitive, while continuously reviewing processes, seeking improvements and efficiencies where possible.

$180,000 - $200,000 a year Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law. Why Join Us

Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions

Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical

Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard, Display Screen, White board

Flex Time: Run errands as needed, just get your stuff done

Flexible PTO : We believe healthy, happy, relaxed people do better work

Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both

Employee Discount: We provide an employee discount of 40% off all Thuma products

Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things

Commute Reimbursement: Up to $150 per month for your commute to our office

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

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