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Aimbridge Hospitality
Houston, TX, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityDriftwood Hospitality Management
Houston, TX, United States
** Front Desk Agent** **** Posted February 1, 2022 *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ser
Job Source: Driftwood Hospitality ManagementHyatt Place Houston Galleria
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hyatt Place Houston GalleriaTownePlace Houston
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: TownePlace HoustonEsperanto
Houston, TX, United States
Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitm
Job Source: EsperantoAvion Hospitality
Houston, TX, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentiv
Job Source: Avion HospitalityMarriott
Houston, TX, United States
Additional Information Pay Rate: $17.00/Hour, Evening Shift, Full-Time Job Number 24098169 Job Category Rooms & Guest Services Operations Location Houston Airport Marriott at George Bush Intercontinental, 18700 John F. Kennedy Blvd., Houston, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Manageme
Job Source: MarriottCrescent Services
Houston, TX, United States
Full-time and Positions Available. There are two open positions required: _ Able to work Flexible Schedule a.m/p.m _ One person p.m. and overnight shift Blossom Hotel Houston is the newest luxury property located in the heart of Bayou City. Whether traveling for business or leisure, you will enjoy the lunar-inspired property for its stellar cu
Job Source: Crescent ServicesHouston, TX, United States
Overview
Guest Service Agent
The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation
Responsibilities
Be knowledgeable about The Post Oak and its services
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Access all functions of computer system according to established procedures and standards
Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
Accommodate all requests for information in a congenial manner
Process all guest check-ins/check-outs according to Forbes and AAA standards
Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
Document and confirm reservations and cancellations
Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
1 year of Front Office experience or equivalent
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Must speak, read, write and understand English
Previous hotel experience, luxury or Forbes experience preferred
Ability to work flexible schedules, including nights, weekends and holidays is required
Physical demands: Stand for an entire work shift
What we offer you: Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Complimentary parking and colleague meal
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range
USD $16.00 - USD $16.00 /Hr.
Email Alert for Front Desk Agent jobs in Houston, TX, United States
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