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AECOM
Columbus, OH, United States
**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to
Job Source: AECOMTrinity Health
Columbus
**Employment Type:** Full time **Shift:** **Description:** **Lead Cardiac Surgery Advanced Practice Provider** **Why Mount Carmel?** With five hospitals (ountcarmelhealth.com/find-a-location/) , over 60 free-standing outpatient clinics (cmg.mountcarmelhealth.com/) , a college of nursing (ccn.edu/) , a Medicare Advantage plan (edigold.com/) , and ex
Job Source: Trinity HealthAECOM
Colombus
**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to s
Job Source: AECOMAECOM
Columbus, OH, United States
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve t
Job Source: AECOMWolters Kluwer
Columbus
The Lead Product Manager will be responsible for making recommendations for the development of new unique aggregated health research content products on Ovid, and then for working cross-functionally to develop and launch those products. By analyzing global market trends and customer needs, and by identifying appropriate content from across publishe
Job Source: Wolters KluwerSigital
Columbus, OH, United States
ServiceNow Technical Lead (Practice Architect) Sigital is seeking an experienced, ServiceNow Technical Lead (Practice Architect) to become a part of our fast-growing professional services business. The Tech Lead is the team leader for Sigital's delivery teams. We are an Elite ServiceNow partner whose mission is to help organizations align their IT
Job Source: SigitalAirSculpt
Columbus, OH, United States
AirSculpt is coming to Columbus, OH this summer! Overview We seek a Practice Manager who measures up to our high standards. Our ideal candidate is a well-rounded person with outstanding communication skills and experience leading teams. We are looking for an individual who is a self- starter with the passion for organization and excellence. Someo
Job Source: AirSculptOak Street Health
Columbus, OH, United States
Description Company: Oak Street Health Title: Practice Manager Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved
Job Source: Oak Street HealthDublin, OH, United States
Job Summary:
The Lead Practice Coordinator is responsible for the oversight ofthe front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY : $20.00 - 25.00/hour
LOCATION : The offices our LPC will work out of are Hilliard: 5123 Norwich St.
Hilliard: 3775 Trueman Ct.
Dublin: 6455 Post Rd.
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared. General office duties to ensure the practice is running smoothly and prepared for patients and clinicians. Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties Coordinate efforts across Practice Coordinators to ensure KPI achievement. Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director. Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree preferred.
2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.
Email Alert for Lead Practice Coordinator jobs in Dublin, OH, United States
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