Client Services Director, Retail

Seattle, WA, United States

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a leader to join our Retail team, who will focus on team development and support; client retention and growth; and development of Flywheel's further expansion as the leading Digital Commerce Solution. This role requires proven eCommerce experience in the Retail Media space, strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development. This role will work alongside the current Client Services Leadership team across all media functions, and the ideal candidate is self-motivated, collaborative and results oriented. The ultimate goal for this role is to help grow our client's business across all retail opportunities, retain clients and assist in developing our internal team.

What You Will Do:

Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback

Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues

Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests

Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way.

Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings etc and externally through participating in business development, conferences, webinars, share groups and client trainings

Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday

Maintain team morale and motivation as we operate in a hybrid work environment

Constantly seek ways to improve team's operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team

Contribute to all hiring, team structuring, and account resourcing decisions in the team

Travel required, based on client needs

Who You Are:

10+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in an similar industry and role

An expert in the fundamentals of e-commerce retail and/or media (search, display, video, social, etc.)

Proven track record prioritizing in a fast paced environment with competing internal and external priorities

Team player with a genuine desire to contribute to the overall success of Flywheel

Team management experience, with demonstrated leadership, mentoring and coaching skills

Strong business acumen, problem solving & analytical skills

Excellent communication and organizational skills

Results driven with strong customer focus

Experience in presenting and influencing at Executive level

Ability to quickly adapt to changing environments

Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers

Proactive and independently motivated

Intellectually curious and a quick learner

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Flywheel is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Salary Range

$130,000-$190,000 USD

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

Flexible vacation time

Great learning and development opportunities

Benefits that help you live your best life

Parental leave and benefits

Volunteering opportunities

If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.

Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.

Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

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