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Senior Casualty Claims Examiner

Dedham, MA, United States

At The N&D® Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.

Under the supervision of a Casualty Claims Supervisor, the Senior Casualty Claims Examiner works with policy holders, claimants, agents, subject matter experts and attorneys to manage liability exposures associated with commercial and homeowner policies.

Responsibilities:

Managing a caseload of complex commercial, homeowner, and general liability claims

Investigating automobile and general liability claims when necessary

Analyzing complex policies, lease agreements, and contracts to ensure accurate coverage interpretation and determination.

Utilizing internal and external resources to investigate facts of loss with the purpose of accurately documenting liability and to rule out fraud.

Prepare detailed claim reports, documenting findings, decisions, and settlement agreements in accordance with company procedures and regulatory requirements.

Maintain regular communication with policyholders, claimants, attorneys, and other stakeholders to provide updates on claim status, address inquiries, and resolve issues.

Assess the damages associated with complex claims and provide proper reserve management from the reporting of the claim to settlement.

Monitoring vendor usage and controlling expense costs including managing defense counsel budget and weighing severity and cost to reach settlements.

Qualifications: 8 - 12 years of experience managing complex commercial, homeowner liability, and general liability claims with a strong understanding of coverage interpretation, insurance principles, and claims management practices.

Extensive experience managing complex claims in litigation, managing budgets and actions to achieve favorable outcomes for all parties to the claim.

Experience managing automobile liability claims.

A Bachelor's Degree in a related field (Advanced Degree is a plus)

Insurance designation (AINS, AIC, CPCU, etc.) Preferred

Excellent negotiation and communication skills, with the ability to interact professionally with diverse stakeholders.

Possess strong interpersonal, oral, and written communication skills.

Possess the ability to work independently and in a team environment.

Be proficient with various software products including, but not limited to Word, Excel & Outlook

We offer a competitive total compensation package including medical, dental, life insurance, pension and a 401(k) plan with a company match.

The N&D® Group has adopted a hybrid work model with employees working 3 days in the office and 2 days remote.

Our office headquarters is located in Dedham, MA at a brand-new state of the art facility, recently completed in June 2022.Our employees enjoy the use of a complimentary on-site caf, fitness center and free parking.

The Norfolk & Dedham Group® is an Equal Opportunity Employer

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