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Beth Israel Lahey Health
Boston, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Technology
Job Source: Beth Israel Lahey HealthBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Tec
Job Source: Beth Israel Lahey HealthJobRialto
Boston, MA, United States
Description Job Profile Summary Provides front line customer support for the client and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate and
Job Source: JobRialtoJobRialto
Boston, MA, United States
Description Job Profile Summary Provides front line customer support for the client and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate and
Job Source: JobRialtoRed River
Lexington, MA, United States
Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for
Job Source: Red RiverJackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Jackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Carrington
Boston, MA, United States
Come join our amazing team and work remote, prefer someone living in PST zone. The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily operational needs such as transaction processing, balance reporting, bank account administration, maintaining signatories, unclaimed property reporting and complianc
Job Source: CarringtonCambridge, MA, United States
Column Technical Services is seeking a well-versed, talented Service Desk Analyst Level II with strong emphasis using Mac/Window OS with a versatile, analytical, and highly motivated Analyst who will work closely with IT teams and business in Cambridge, MA. If you want to be part of a growing company where they invest in people's professional growth with everything from learning and development programs - you are encouraged to apply today!
In this role you will have the ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to sales team. One's ability to collaborate and work efficiently is central to the IT Team's focus and success.
REQUIREMENTS:
Serve as an escalation point for all complex problems, documenting their solutions in wiki articles and tickets.
Mentor less experienced team member to help them grow
Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
Escalate high impacting incidents where appropriate and follow up to ensure resolution
Maintain high Customer Satisfaction (Internal) for our colleagues
Host "walk-in' sessions over Zoom and in person
Manage change request process for the applications, verify plans and raise change requests
Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
Demonstrate flexibility to cope with changing demands based on business priority.
Monitor technology trends and makes recommendations on incorporating innovative technology into the company's existing platforms
Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
Support of system deployments from business and liaising with 3rd party vendors where relevant
Ensure that emerging and on-going business requirements are accommodated by researching and reviewing new systems and applications
Developing tools to automate daily tasks to build efficiencies for the team
Collaborate with vendors to evaluate innovative technology that is available and make recommendations on using that technology
Job Requirements
QUALIFICATIONS: 4+ years of desktop engineering experience
Associate degree in MIS or similar field OR certificate programs focusing on desktop support
Experience supporting MACs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
Expert level knowledge of diagnostic utilities, troubleshooting theory and/or complex logic expression.
Possesses complimentary and/or specialized technical skills that are certified by accredited bodies
Experienced working in a team-orientated and collaborative environment
Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
Email Alert for Service Desk Analyst Level II jobs in Cambridge, MA, United States
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