Care Navigator

, , United States

Care Navigator

Our Company:

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in November 2021, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we'll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for our clients:

92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.

73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months

70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

About the Role

We're looking for a Care Navigator to join our existing care team who has prior experience coordinating/navigating care for patients, caregivers, and their loved ones - bonus points if you speak Spanish and you've worked with a patient population who experience cognitive challenges. This role requires genuine empathy, patience, exceptional time management and communication skills.

Responsibilities

Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities

Schedule and maintain contact with patients via phone or email

Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed

Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans

Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping

Report screening to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient's care

Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient's care plan

Follow up after all appointments to provide next steps and coordinate care as documented by the provider

Request external medical records, labs and imaging results

Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families

Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice

Document patient care and instruction in EHR

Coordinate patient care with external clinics, providers and facilities as documented in the EHR by the provider

Escalate patient concerns to the clinical team to maintain an appropriate scope of practice for this role

Maintain participant's privacy according to HIPAA regulations

What We Offer

Mission-driven impact:

Shape the future of the #1 largest and fastest growing online brain health care company in the world

Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups

Join a community of high achievers who have a passion for promoting brain health

Path to develop and grow:

Readily available clinician leadership for case consultations to ensure you always receive the support you need

Access to innovative technology to support you in delivering the highest quality of care to your clients

Access to continuing training and education

Remote-first model:

Flexibility to choose the hours and schedule that work best for you

Work virtually from anywhere in the United States

Culture and connectivity:

A highly responsive and supportive team of clinical and operational management

Decreased administrative time for clinicians through ongoing technology improvements and automation

Fully integrated, data-enabled EMR with embedded clinical decision support and task management system

Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Who We Are

Client and Family Focus - relentless focus on advancing the quality of care, clinical experience, patient safety, and the quality of life of those we serve

Ethics and Integrity - do what is right and demonstrate ethical principles, even when no one is watching

Commitment - accountable for fully delivering on commitments to our clients, their families, and each other

Impact and Quality - make a positive impact and deliver high-quality outcomes, based on sound data and evidence

Compassion - act with empathy, compassion, and kindness; listen to acknowledge and understand; cultivate psychological safety with clients and colleagues

Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought

Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.