Associate Director, Information Technology

Chicago, IL, United States

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary: The Associate Director of Information Technology (IT), together with the Chief Information Officer, oversees the work of the IT Department. This position provides day-to-day administrative direction and oversight of key technology/information systems and general support activities. This role works with key stakeholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations of the organization. Implements policies and analyzes long-term impact of new or anticipated strategies and decisions.

This exempt position oversees the Senior Manager, Strategic Applications and reports to the Chief Information Officer in the Department of Information Technology. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

Responsibilities:

Core Focus: Develop and implement IT policies and procedures to enhance operational efficiency and overall security; oversee operational processes and procedures, including backup architecture, WAN/LAN, and server diagrams; manage web applications, web-based APIs, and related applications; secure and manage escrow of admin-level accounts for business continuity; enforce IT policies on system availability, account management, DEVOPS; and ensure compliance with data retention policies.

Collaboration: Meet with the departments to address IT needs and provide solutions (monthly and quarterly); actively participate in monthly key operations team meetings; meet daily with technical support and Aptify support teams to enhance customer service metrics; communicate and manage open request/ticket status with key stakeholders daily; lead rapid assessment teams to resolve service interruptions and conduct post-event root cause analysis; develop and lead Innovation Center of Excellence for ACS; and foster collaboration opportunities with the PMO/BA/Developers within the IT Department.

Assessment and Development: Conduct stakeholder interviews to develop strategic IT plans for software and hardware, including ACS servers and cloud solutions; evaluate infrastructure and create life-cycle plans for hardware/software migrations and application sunsetting; collaborate with ACS stakeholders to assess and manage the life-cycle of web-based applications, including National Cancer Data Base, Trauma, and Continuous Quality Improvement; and assist in planning the technology and cost estimates for business projects across the college.

Budget and Expenses: Assist the CIO in managing the IT departmental budget; develop sections of the annual expense and capital budget; review and advise on monthly budget variances; meet with internal IT staff to draft the annual IT budget; monitor and track budget expenditures to ensure alignment with financial goals; provide financial analysis and reporting to support budget planning and decision-making; collaborate with stakeholders to identify budget needs and prioritize spending; and assist in the preparation of budget presentations for executive management.

Development and Performance: Oversee aspects of the DEVOPS software life cycle, including project specifications, coding, quality assurance testing, go-live, and availability management; manage the software development team, providing mentorship in Microsoft.NET development best practices; engage with the software development team throughout the business analysis, development, quality assurance, and launch processes; conduct "lessons learned" exercises with the software team, business analysts, and project managers after QA and go-live phases; ensure adherence to agile methodologies and continuous integration/continuous deployment (CI/CD) practices; collaborate with cross-functional teams to align software development projects with business objectives and timelines; monitor and improve software performance, reliability, and scalability; implement and maintain security best practices throughout the software development life cycle; foster a culture of continuous improvement and innovation within the development team; and provide technical leadership and guidance on emerging technologies and industry trends.

Internal IT Partnership: Maintain and upgrade IT infrastructure in partnership with the Manager of Infrastructure; conduct risk assessments and disaster recovery testing; identify, respond to, and assist in system outage recovery and security incidents - including vendor response and management with the Sr. Manager of Infrastructure; and review, manage, and implement ACS software vendor integrations. Additionally, assist in advising on server hardware, network switches, wireless networks, intrusion-detection systems, firewalls, and backup/archiving systems.

Required Education and/or Experience:

Bachelor's degree or higher from an accredited college or university is preferred.

Candidate will be trained in at least one of the following:

ITIL Foundation Certification: Understanding of IT Service Management (ITSM) and best practices in IT service delivery.

Certified DevOps Professional: Mastery of DevOps principles, practices, and tools to enhance collaboration and efficiency in software development and IT operations.

Data visualization tools like Tableau or Power BI for effective data-driven decision making.

Leadership, creating innovation teams, communication, and effective management.

At least 7-10+ years of experience in Information Technology management and oversight, including at least 4 years managing, mentoring and motivating staff on a technical team.

Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve complex IT problems.

Experience in all and proficiency in at least one of the following: computer and server operating systems, relational database applications, web technologies, network technologies, software development in a .NET environment, intrusion detection and prevention, software DEVOPS, AGILE, and process improvement.

Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization; ability to manage multiple organizational contracts with outside vendors.

Must be able to constantly seek out new technologies and apply them when needed to meet organizational goals.

Comprehensive Benefits: We're committed to attracting and retaining top talent via valuable benefits!

Vacation, personal, and sick hours including 13 paid holidays per year

Hybrid office schedule

Medical-comprehensive coverage through BlueCross BlueShield

Dental, Vision, and Prescription drug program

403(b) Matching Program

Pension Plan

Flexible Spending Medical/Dependent Care

Employee Assistance Program

Short Term/Long Term Disability

Life Insurance

Domestic Partner Coverage

Plus many other great benefits!

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call (312) 202-5000 and let us know the nature of your request and your contact information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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