Customer Service Representative
Ellenwood, GA, United States
Job Summary:
We are seeking a Customer Service Representative to interact with customers, answer inquiries, resolve issues, and provide information about products and services. The ideal candidate will have excellent communication skills, be customer-focused, and strive to ensure customer satisfaction.
Qualifications:
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office and CRM systems
- Excellent communication and problem-solving skills
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or in-person
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits
- Keep records of customer interactions, transactions, comments, and complaints
- Process orders, forms, applications, and requests
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
If you are passionate about customer service and possess strong communication skills, we would love to have you on our team as a Customer Service Representative.