Salesforce Administrator

San Francisco, CA, United States

About REDF  At REDF, we’re building an economy that works. For everyone.

We discover and back social entrepreneurs across the United States that employ people striving to overcome employment barriers like homelessness or incarceration.

These mission-driven businesses, called employment social enterprises, exist because they see untapped talent in their communities for the strengths they hold, not the barriers they’ve faced.

That’s why REDF invests in their businesses, so we can help push their impact further, faster. We pair our grantmaking with capacity-building support, create space for employment social enterprise leaders to learn together, and sponsor state and federal policies that help shift perspectives. Because we believe that our economy works best when it works for everyone.

Since 1997, REDF has invested in 302 ESEs in 41 states and D.C., which have generated over $2.5 billion in revenue and employed more than 133,500 people.

The Role: We are seeking a Salesforce Administrator to help us evolve and optimize our Salesforce platform and data management systems. This position has a key strategic role in creating and achieving operating efficiencies and business outcomes and has a direct impact on the experience of hundreds of internal and external users. This position reports directly to a Director of Programs with a dotted line to the Chief Financial & Administrative officer and will work closely with a Senior Salesforce Administrator colleague as well as with internal users and our leadership team. The ideal candidate appreciates the mission of REDF and its unique value proposition to its employees and the larger REDF community of Employment Social Enterprises.

The Responsibilities:  Serve as one of two system administrators for a Salesforce environment with 70+ users, performing routine administration including managing configurations, metadata, automations and workflows, user setup, permissions, and more.

Work closely with Key Business Users to understand their business processes and gather and document business and technical requirements for new or enhanced functionality.

Act as technical lead to design, develop, and implement enhancements and new systems that optimize user experience and operational efficiency.

Design, develop, implement, and maintain an integrated end-to-end data pipeline between Salesforce, other key business systems, and our business intelligence tools.

Validate and manage data accuracy, consistency, and reliability. Create tools, reports, and dashboards to enable self-service data management for teams.

Develop and administer participant and program-level data collection, storage, and retrieval tools that integrate with key business systems.

Monitor the activities of, and meet bi-weekly with, our Managed Service Provider (MSP) to ensure outstanding 24/7 desktop service, infrastructure, and security for our users. Work closely with the MSP and users to identify and problem solve issues.

Continuously evaluate and improve the large and diverse suite of business applications used by employees. Stay current with application updates, trends, and technologies. Identify and introduce new tools and enhancements.

The Qualifications: Required

5+ years as a Salesforce Administrator with experience in Lightning.

Experience working with business users gathering business and technical requirements.

Experience designing, developing, implementing, and maintaining Salesforce solutions.

Experience with SQL, relational databases, and data analysis.

Excellent problem-solving, analytical, and critical-thinking skills.

Excellent written and verbal communication skills.

Desirable

Salesforce experience with Portals and Communities, and with Lightning components.

Experience managing IT project lifecycles – initiation, planning, execution, monitoring, and closure, using project management best practices and tools.

Experience with data integration, data warehouses, and ETL processes, particularly connecting Salesforce and BI tools like Tableau or Qlik. Knowledge of scripting languages (e.g., Python) for data manipulation and automation.

Skill and experience with Microsoft 365 products and other common business tools.

Join Us!  Please submit your resume and cover letter via REDF’s applicant portal. A personalized cover letter is required; applications without one will not be considered.

The Culture Every team member at REDF has an impact, with the ability to influence and iterate on our strategy. We balance autonomy with collaboration, leading with learning, and innovation with expertise. We listen, ask questions, and challenge the status quo and each other to uncover solutions that move us all to a better tomorrow.

REDF is proud to be an equal opportunity employer. Our different experiences, backgrounds, and stories are our strength. We know that an equitable, inclusive, and diverse workplace makes us more effective, innovative, and agile. We welcome and will consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or arrest and conviction history. EEO is the Law. REDF welcomes all.

The Perks 13 paid holidays, Summer Fridays, and ample paid time off

16 weeks fully paid parental leave for birth parents and 8 weeks for non-birth parents

A generous dollar-for-dollar retirement plan match up to 4% of your base compensation

Opportunities to learn continuously by building your skills and broadening your perspectives at conferences, workshops, and more

Competitive, comprehensive benefits package

Flexible working schedules, support for big life events, and home office equipment for an ergonomic working space

Position Location and Pay Range:  San Francisco or Los Angeles preferred but open to remote. The salary range for this position is $105K - $137K and reflects San Francisco and Los Angeles-based positions. The range will be adjusted according to the candidate’s location.

COVID Vaccine Requirement Despite California’s movement towards herd immunity, low case rates, etc., the COVID-19 pandemic still exists at large. We have a responsibility to provide working conditions that mitigate any direct threat to the health and safety of our employees and others affiliated with REDF and the broader community. REDF employees are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for accommodation through the Director of HR by emailing [email protected] (please include “Accommodation Request, Salesforce Administrator” in the subject line). Our COVID-19 Vaccine Policy will adapt as we continue to review our obligations under Federal, state, and local laws.