Senior Director, Health Operations

Washington, DC, United States

Job Type

Full-time

Description

Are you excited about a new opportunity? Do you have a passion for community health? Are you mission-driven to helping the community in need? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for : Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community , welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary: The Senior Director of Health Operations collaborates effectively across health departments to support initiatives to promote excellence, innovation, and patient satisfaction. The Senior Director will provide leadership for COH's risk management and compliance activities for health services and support special projects, particularly telehealth initiatives. This position reports directly to the Vice President of Health Services and directly supervises the Director of Health Operations, Dental Director, and Health Information Coordinator. This is a full-time position based out of our Conway Health & Resource Center in SW, DC.

Salary- This position starts at $125K and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

Manages all aspects of sharing of health information across departments and with partners to improve accuracy, coordination, efficiency and patient outcomes. Utilizes new tools and systems to optimize processes and ensures compliance with COH policies regarding referral and lab tracking and information sharing. Ensures that all processes comply with HIPAA.

Focuses on the continual refinement of operational processes within the Health Services team to achieve excellence. Champions the review of team processes, workflows, and activities to ensure excellent patient satisfaction.

Provides oversight and support for dental services. Champions initiatives to improve patient satisfaction, quality of care, and productivity.

Works with Development, Finance, and program teams to develop grant applications and reports. Clearly articulates project requirements and anticipated outcomes of grants and programs to support successful delivery of outcomes. Ensures that systems are in place to capture information required for grant reports.

Supports COH's efforts to provide telehealth and remote monitoring services by working closely with providers, practice managers, outreach teams, the IT department and billing departments, and others to develop our capacity to provide high quality, reimbursable telehealth services.

Is fully knowledgeable of regulations related to FQHC funding and is responsible for continuous compliance with FQHC program requirements per HRSA handbook. Monitors new requirements and ensures that COH policies and protocols are revised to comply.

Coordinates activities related to the Federal Torts Claims Act deeming application and successfully completes the application annually.

Completes change in scope applications to ensure that all activities are correctly represented on COH's HRSA scope of activities.

Facilitates FQHC orientation training for new directors and managers to ensure that they understand requirements.

Ensures compliance with contractual, accreditation, credentialing, and regulatory requirements for all Health Services teams.

Leads the quarterly Credentialing Committee meetings and reviews monthly reporting to ensure that we are in compliance with HRSA and delegated credentialing contract requirements.

Leads the Emergency Preparedness Committee, ensures that an annual Hazard Vulnerability Assessment is completed for Health Services, and develops initiatives and trainings to improve the Health Services team's readiness for emergencies.

Monitors quarterly completion of COH's Risk Management and Corporate Compliance activities in coordination with other Health Services staff and supervisor.

Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.

Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.

Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate

Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. ??Links team goals and metrics to the overall strategic plan.

Requirements

Minimum Qualifications:

Bachelor's Degree required. MBA, MPH, or CPME preferred, although related job experience will be considered.

Minimum 2 years in health care field in a management role required, 3+ years strongly preferred.

Minimum 2 years supervision required, 3+ years strongly preferred.

Experience with electronic health records and computer systems required; financial management experience preferred.

Demonstrated capacity to manage grants and projects required.

Strong organizational, people, and writing skills required.

Demonstrated commitment to diversity, equity, and inclusion.

Ability to work in a non-profit setting.

Ability to prioritize and complete tasks in a timely and thorough manner required.

Demonstrated ability to collaborate effectively in a team setting.

Ability to travel between sites required.

Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

8-hour workdays, which include a paid lunch

11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis

Annual performance-based raises, up to 5% of your annual pay

National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants

Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff

Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year

Ongoing internal leadership training for supervisors

Diversity, equity, and inclusion training and initiatives for all staff

Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives

Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield

Life insurance, short-term disability, and long-term disability insurance

403(b) Retirement Plan

Flexible Spending Accounts for medical and dependent care reimbursable expenses

And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-407-7747. Community of Hope is an equal opportunity employer.

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