Community Program Management Lead

Austin, TX, United States

About The Team

Miro is the leading visual workspace for innovation and is used by over 60 million people worldwide. The Community team is dedicated to our super users, creators, and advocates. We amplify their voices to encourage and inspire more people to share their ideas on Miro and create the next big thing.

About The Team

Miro is the leading visual workspace for innovation and is used by over 60 million people worldwide. The Community team is dedicated to our super users, creators, and advocates. We amplify their voices to encourage and inspire more people to share their ideas on Miro and create the next big thing.

About The Role

Millions of people love Miro — they’re super fans who express their passion by sharing templates, ideas, and workflows every day. We’re looking for a Community Program Management Lead who will be responsible for managing large-scale community events and campaigns we deliver to these Miro fans and help us grow our community.

Every day, you’ll manage the delivery of community programs on time and on budget. You’ll work cross-functionally across community, creative, lifecycle, product marketing teams, and others — all with the goal of empowering and delighting our community at the center of your work. Your success will be measured by successful program delivery and stakeholder satisfaction.

In this role, you’ll be a crucial part of fostering a strong relationship with Miro’s most engaged users and growing the programming we offer them. Experimentation, agility, and a solution-oriented mindset are important to your success.

What You’ll Do

You’ll do well in this role if you can:

Own the successful delivery of community events and campaigns that activate on Miro owned channels, including our community forum, social media, and in person

Manage timelines, resources, and priorities to ensure programs are delivered on time and within budget

Own a community program calendar across quarters that clearly communicates our largest commitments required timelines and milestones

Design processes and playbooks to bring repeatability and scale to our programs

Manage vendor relationships and timelines to ensure alignment and proper resourcing

Set and manage stakeholder and approver expectations to keep programs progressing through milestones

Report on program progress, blockers, and resource needs

Identify risks and opportunities, propose solutions, and execute on the work as part of the team

What You’ll Need

5+ years of marketing production or program management experience

A proven track record of scaling campaigns and processes

Experience working with senior stakeholders to secure approvals and feedback

Experience managing global campaign calendars and resourcing across time zones and functions

Ability to clearly communicate and manage up across internal channels to manage expectations and calendars

Proficiency with project management tools; we most frequently use Slack, Confluence, and Asana

Be an entrepreneur at heart: you are a self starter and independent thinker!

Take ownership of program schedules, dependencies, and solutions

“Start with why” by putting the community in the forefront of all you do

Curiosity and positive intent

Proactivity in driving opportunities for experiments and optimization

A growth mindset with empathy, and patience towards internal and external partners

What's In It For You

401k matching + Competitive equity package

Excellent Medical, Dental and Vision health benefits

Fertility & Family Forming Benefits

Flexible time off

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance to grow your skills and career

Up to $2,000 of charitable donation matches each year

About Miro

Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location.

Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.

Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating together with shared tools and information.

Everyone in Miro has access to the same shared capabilities designed for innovation including diagramming, wireframing, real-time data visualization, and built-in support for agile practices. Miro's workspace is integrated with more than 130 other applications including Jira, Azure DevOps, Asana, Zoom, Slack, and Teams, many of which offer two-way integrations and can be dynamically updated directly from Miro.

Miro enables organizations to accelerate time to market and ensure continuous alignment with customer needs and company strategy. In most organizations, Miro is used by product development teams looking for a new, better way to drive innovation. However, we see more teams including marketing, sales, management consulting, architecture, creative design, and HR that are increasingly applying innovation methodologies such as design thinking and agile practices and adopting Miro for this work.

Check Out More About Life At Miro

Youtube: https://www.youtube.com/@lifeatmiro

Blog: https://miro.com/careers/life-at-miro/all/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Miro is an online collaborative whiteboard platform that enables distributed teams to work better together.

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