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Crescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensHexaQuEST Global, Inc.
Atlanta, GA, United States
Job Description: Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service De
Job Source: HexaQuEST Global, Inc.Cortavo
Marietta
Job Description Job Description Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, co
Job Source: CortavoCortavo
Marietta, GA, United States
Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new
Job Source: CortavoAJNA INFOTECH
Atlanta, GA, United States
Job Description Role : Service desk L1 Analyst About the Role: Responsibilities: Through phone calls, chats or emails provide assistance in troubleshooting and fixing diverse hardware, software, network, and application issues with a bias on customer engagement. Provide users with concise, clear, and polite help while maintaining a positive pr
Job Source: AJNA INFOTECHCrescens
Atlanta, GA, United States
Job Title: - Help Desk Analyst Location: Atlanta, GA Duration: 5+ months DESCRIPTION: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal
Job Source: CrescensPRGX Global
Atlanta, GA, United States
SUMMARY: This role will support Global PRGX employees with hardware, software and technical troubleshooting. The ideal candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and a customer-oriented approach. JOB DUTIES & RESPONSIBILITIES: • Provide technical support to end users via phone,
Job Source: PRGX GlobalPRGX
Atlanta, GA, United States
About PRGX Global, Inc ABOUT PRGX We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in mo
Job Source: PRGXMarietta, GA, United States
Job Overview:
We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo's managed services customers. The ideal candidate will require to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location. The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner.
This position reports directly to the Service Desk Manager.
Responsibilities:
Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues.
Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs.
Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.
Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, Salesforce, )
Follow up with and ensure that tickets are being completed in a timely manner, work with escalation team members to ensure tickets are being completed.
Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows.
Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services.
Required Skills & Qualifications:
Bachelor's degree (in progress acceptable)
2+ years of experience in IT service desk and customer service
Familiarity with network devices and Microsoft 365
Proficiency in Windows 10, Microsoft Office Suite, Microsoft Teams, and Google Suite
Experience with service desk ticketing systems, such as Autotask and Datto RMM
Exceptional communication skills, empathy, strong organizational skills, and the ability to manage time and multitask effectively
Additional Qualifications:
Microsoft Certification and experience with IT hardware, software, and managed services technology are a plus.
Preferred Qualifications
Managed Service Provider experience
Microsoft Certifications, particularly Microsoft 365 Certified: Enterprise Administrator Expert and Exam MD-102: Endpoint Administrator
Familiarity with IT hardware, software, and managed services technology
Estimated Usage of Time
75% - Service Desk Support (~30 hours/week)
20% - Knowledge Base Documentation (~8 hours/week)
5% - Professional Development and Certifications (~2 hours/week)
Work Environment
Competitive salary, as well as employer, contributed health benefits
Unlimited paid time off
Marietta, GA office location
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year
Email Alert for Service Desk Analyst jobs in Marietta, GA, United States
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