Police Dispatch Information Technology Analyst I/II

Los Altos, CA, United States

Salary : $119,168.38 - $152,092.41 Annually

Location : Los Altos Police Department

Job Type: Full-Time Regular

Job Number: 202300097

Department: City Manager's Office

Opening Date: 05/29/2024

Closing Date: 6/24/2024 5:00 PM Pacific

Bargaining Unit: LAMEA

Description

Exciting Opportunity: Join our IT Team and enhance our dispatch operations - apply now!

ABOUT THE IT DIVISION:

Information Technology division is responsible for providing cost-effective and innovative technology leadership, supporting City departments and crafting a long-term technology plan. It supports all City functions and remains ready to analyze and address emerging needs and enhancements. This division also promotes the maintenance of citywide security and standards as well as the integration of data flow critical in developing an effective management information system.

ABOUT THE POSITION:

This IT Analyst I/II position will support the IT Manager in the overall responsibility of managing City's information technology resources, including the operation and control of computer hardware and software, telecommunications systems, and networking. With a focus on public safety, this IT Analyst I/II is a technical position designed to be the go-to IT person for the Police Department. Prior experience with Public Safety or technical administration for the public sector is highly desired.

The first review of applications will be after the posting closes on at 5:00pm on June 24th, 2024.

Examples of Duties

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Coordinates and performs professional-level work in assigned information technology service areas, programs, and/or functions, including administrative applications, enterprise systems, networking, telecommunications, security, public safety automated information systems, and project management. Participates in the development and implementation of new or revised programs, systems, procedures, and methods of operation; compiles and analyzes data and makes recommendations regarding equipment and facility needs; assists with vendor selection process including reviewing specifications for Requests for Proposals. Installs and maintains desktop computers, mobile data computers, body worn cameras for police officers, laptops, network servers, security firewalls, switches, routers, and related automated equipment and systems; determines whether equipment needs to be upgraded or replaced; manages and performs system/data backup and recovery procedures; provides remote capabilities for offsite users to connect to City systems; provides remote and on-site technical computer support services. Designs, implements, and supports automated information systems and information technology solutions for public safety activities; coordinates activities between the Police department, other City departments, and outside agencies to ensure the integration of technology systems and enterprise applications. Implements and maintains various public safety information technologies and systems including Computer Aided Dispatch (CAD), Records Information Management Systems (RIMS), Racial and Identity Profiling Act (RIPA) system, mobile computer applications, body worn cameras, Geographical Information Systems (GIS) applications, and surveillance camera system. Manages the interfaces with public safety and other databases including the California Law Enforcement Telecommunications Systems (CLETS), Criminal Justice Information Control (CJIC) and Crime Tracer. Represents the technical role of the Police Department with city, county, and state law enforcement agencies and associations. Performs other duties as assigned.

Follow this link to view the full job description for Information Technology Analyst I

Follow this link to view the full job description for Information Technology Analyst II

Minimum Qualifications

EXPERIENCE AND EDUCATION:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EDUCATION:

Equivalent to a bachelor's degree from an accredited college or university with major coursework in computer science, management information systems, business management, or a related field.

EXPERIENCE:

Information Technology Analyst I:

Two (2) years of professional experience supporting a comprehensive information technology program. Experience using systems such as Computer Aided Dispatch (CAD), Records Information Management Systems (RIMS), Records Information Management Systems (RIMS), Racial and Identity Profiling Act (RIPA) system, Mobile Data Computers (MDCs), body-worn cameras, and Geographical Information Systems (GIS) applications is highly desired. Experience working with Public Safety or the technical administration for the public sector is highly desired.

Information Technology Analyst II:

Four (4) years of increasingly responsible professional experience supporting a comprehensive information technology program, or two (2) years of experience similar to an Information Technology Analyst I with the City.

LICENSES & CERTIFICATIONS:

Possession of a valid California Driver's License, to be maintained throughout employment.

Supplemental Information

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

EQUAL OPPORTUNITY EMPLOYER

The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person's race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Click Here to View the City of Los Altos Benefit Summary

01

Do you possess a valid California Drivers License and have a satisfactory driving record? Yes

No

02

Do you possess a bachelor's degree from an accredited college or university with major coursework in computer science, management information systems, business management, or related field? No

Yes

03

Please list your years of professional experience working in an information technology program. No experience.

1-2 years of Experience

2-3 Years of Experience

3-4 Years of Experience

4-5 Years of Experience

5+ Years of Experience

04

Please list the programs and processes you're familiar with and have work experience using. Computer Aided Dispatch (CAD)

Records Information Management Systems (RIMS)

Racial and Identity Profiling Act (RIPA) System

Mobile Computer Database

Geographical Information Systems (GIS) Applications

Body-Worn Cameras

Surveillance Camera Systems

None of the Above

Required Question

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