Police Communication Dispatcher (Excellent Pay and Benefits)

Los Gatos, CA, United States

Salary : $97,073.60 - $125,091.20 Annually

Location : Town of Los Gatos, CA

Job Type: Full-Time

Job Number: 2024-010

Department: Police

Opening Date: 05/30/2024

Closing Date: Continuous

We are accepting applications for the position of:

Police Communication Dispatcher

$46.67 - $60.14 Hourly

$97,073 - $125,091 Annually

Plus excellent benefits.

This is a continuous recruitment with the first review of applications on June 24, 2024. This recruitment will be used to fill one (1) vacancy and create an eligibility list.

The Los Gatos Monte Sereno (LGMS) Police Department is dedicated to serving and protecting the community with professionalism, integrity, and compassion. We seek a Police Communication Dispatcher who is equally committed to providing the highest quality of service to our community, can work independently with minimal supervision, multitask, and thrive in a fast-paced work environment.

The Police Communication Dispatcher classification series offers career growth opportunities for both new professionals and those with more work experience.

ABOUT THE POSITION

Communication Dispatchers receive and prioritize emergency and non-emergency calls from the public, operate various communications equipment, dispatch police units, refer calls to the appropriate jurisdiction, and perform other related work as required.

Communication Dispatchers receive on-the-job training to become fully proficient in working a solo shift without assistance. Within the established guidelines, the Communications Dispatcher exercises independent judgment on the potential loss of life or property under emergency conditions.

Communication Dispatchers must work various shifts associated with 24-hour, 365-day operations, including weekends and holidays.

This position is a non-exempt classification represented by the Town Employee Association (T.E.A.). The full job description for the Police Communication Dispatcher is available here.

THE IDEAL CANDIDATE

The ideal candidate will have the ability to: Provide exceptional customer service, interact effectively and sensitively with individuals from diverse backgrounds, and communicate clearly and effectively.

Work well under pressure, exercise good judgment, and make sound emergency decisions.

Quickly obtain critical information, assess the urgency of calls, prioritize calls, and provide communications support to units in the field.

Operate emergency dispatch and communication equipment, including radio, telephone, and computers.

Enter, update, and monitor information such as time assignment, en-route time, arrival, clearance, and other related information for each emergency and non-emergency event.

Interpret, explain, and enforce policies and procedures.

Maintain confidentiality and security of sensitive information.

Understand and follow oral and written instructions.

Learn the town's geography, including streets, public buildings, landmarks, businesses, and medical facilities.

Answer non-emergency questions and provide information to the public.

ABOUT THE DEPARTMENT

The Town of Los Gatos and the City of Monte Sereno have a combined population of about 34,000 residents who enjoy a high quality of life with a low crime rate. The LGMS Police Department is budgeted for 39 police officers and 21 civilian personnel and has over 50 community volunteers. The members of the LGMS Police Department work hard to provide a full range of services. They are committed to providing residents, businesses, and visitors with the highest quality of service, and are proud of the relationships with the community. Members of the LGMS Police Department solidify those relationships through partnerships, collaboration, and individual contacts.

ABOUT THE TOWN

The Town of Los Gatos is a general law city operating under the Council/Manager form of government. The Town Manager and Town Attorney are appointed and directly report to the Town Council. The Town's 150 full- and part-time employees are organized into the following departments: Parks & Public Works, Community Development, Police, Library; and Administrative Services. The Town's fiscal year 2023/2024 General Fund budget is $52.9 million.

ESSENTIAL DUTIES AND RESPONSIBILTIES

Essential responsibilities and duties may include but are not limited to the list below. Each of these essential tasks must be performed individually and unassisted by other persons since this employment requires an ability to work alone.

Answers calls to the Police Department's emergency and non-emergency lines.

Operates telephone, radio, and telecommunications equipment.

Obtains essential information from reporting parties about the nature of the emergency.

Determines response requirements and priorities of situations.

Determines closest available and most appropriate company and dispatches police fire, medical aid, rescue, and hazardous material calls.

Provides communications support to units in the field.

Enters, updates and monitors information such as time assignment, en-route time, arrival, clearance, and other related information for each emergency and non-emergency event.

Enters information into computer terminals; enters control codes and searches files to research and provide information.

Monitors location and verifies safe status of public safety and other specified Town personnel.

Answers non-emergency questions, provides information to the public and refers nonemergency calls to other resources.

Maintains access to and the security of highly sensitive materials.

Performs related duties and responsibilities as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Telecommunications: Knowledge of transmission and operation of telecommunications systems.

Communications: Knowledge of communication and dissemination techniques and methods.

Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective public safety operations for the protection of people, property, and data.

Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.

Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting service standards and evaluating customer satisfaction.

Clerical: Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, transcription, use of forms and other office procedures and terminology.

Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules.

Geography: Knowledge of principles and methods for describing the features of lands, sea, and air, including their physical characteristics, locations and interrelationships.

Skills:

Active Listening: Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate and avoiding inappropriate interruptions.

Speaking: Talking to others to convey information effectively.

Coordination: Adjusting actions in relation to others' actions.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Monitoring: Assessing performance of self and others to make improvements or take corrective actions.

Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making: Considering the impacts of potential actions to make the most appropriate choices.

Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Ability to:

Use good judgment and clear thinking during stressful situation.

Operate police radio console and receive radio calls from mobile units and other agencies.

Receive telephone calls from the public; relay emergency ambulance and fire calls to County dispatch center; make telephone calls for field units.

Operate telecommunications terminals to access County, State, and National law enforcement data systems; interpret responses for field units.

Maintain effective and efficient radio communications with officers in the field and other law enforcement agencies.

Dispatch Town personnel from other departments (e.g., Parks and Public Works, Community Development), as needed.

Maintain written logs and files; enter calls for service into Police Department computer. Maintain street maps, address, and business files.

Recall detail, including the ability to accurately recreate events, conversations, or readings and to record those recreations in written and/or oral form.

Interpret and apply oral or written material/instructions, including the ability to listen to or read abstract or directive instructional material and to apply that data correctly to practical circumstances.

Remain alert and engaged for long periods of time.

Take action or to decide between alternative courses of action under routine, highly stressful difficult conditions.

Remain alert at varying hours after scheduled rest or to remain alert during extended periods of an emergency or unanticipated nature.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Employees must be able to maintain physical condition necessary for sitting for prolonged periods of time; repetitively use fingers and/or wrists while twisting or applying pressure; maintain concentration and the capability to make sound decisions; maintain effective audio/visual discrimination and perception to the degree necessary for the successful completion of assigned duties.

WORK ENVIRONMENT

Employees work indoors in a computerized office environment 100% of the time, in direct contact with members of the Department and other Town staff, outside agency personnel and the public.

REQUIRED EDUCATION, EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge, skills, and abilities is qualifying.

Graduation from high school or equivalent.

Two years of general office experience.

Availability to work irregular hours and to report to duty on short notice.

Ability to pass a full Police Administrative Background clearance, including fingerprinting, polygraph, and post-offer medical exam.

Work Experience Substitution: Successful completion of the California Commission on POST 120-hour dispatcher academy may be substituted for the two years of general office experience.

POST Dispatcher OR CritiCall Pre-Employment Test Requirement

To be considered for this career opportunity, applicants must submit with their application an official score that demonstrates verbal, reasoning, memory, and perceptual abilities. View Critical test information and upcoming test dates in the South Bay Applicants are responsible for any associated test fees, and must contact the testing agency directly to schedule.

APPLICATION AND SELECTION PROCESS

To be considered for this career opportunity, click the "Apply" button to complete the online application form, answer the supplemental questions and upload test results. All application materials must be submitted online. Resumes may be attached but not accepted in place of a complete online application. Only complete applications and supplemental questionnaires will be accepted. Applications will be screened in relation to the criteria in this job announcement. Applicants with the most relevant qualifications will be invited to interview. The information in this announcement may be modified or revoked without notice and does not constitute an express or implied contract. For technical questions, visitGovernmentJobs Support.

TESTING PROCESS

The testing process may include, but is not limited to a phone interview, a personal history questionnaire, an oral panel interview, and an interview with the Chief of Police.

The Town of Los Gatos is an equal-opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state or local laws. The Town of Los Gatos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, contact us at (408) 399-5743 or at [email protected].

This classification is represented by the Town Employees' Association (T.E.A.).

Please refer to the posted on the Town of Los Gatos Human Resources Department Webpage.

01

You must complete this supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to proceed. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do not write "See Resume" as a response to any question. Please confirm you have read and agree with the statement above. Yes

No

02

What is the average number of calls and types you handle on a typical shift? Write N/A if you do not have any experience.

03

Briefly describe the most critical/difficult call you've handled in the last two (2) years. Explain the situation, challenges, and decisions you made that demonstrate your experience as a dispatcher and the outcome. Looking back, what, if anything, would you have done differently? Write N/A if you do not have any experience.

04

Please check what type(s) of dispatcher experience you have: (Check all that apply) Call-Taking (answering the telephone and receiving emergency, non-emergency, and/or 9-1-1 requests)

Radio Dispatching (transfering calls to the proper emergency service provider)

No experience.

05

What is your work or voluntary experience in an emergency response environment? (Check all the boxes) Hospital

EMT

Fire

Search & Rescue

Mobile Command Post Operations

Disaster

Other

No experience.

06

If you answered "Other" for question 5, describe your experience.

07

Police Communications Dispatchers are required to work varied shifts, including weekends, nights, holidays and to be on-call during emergency situations. I understand, and I am available to work ALL varied shifts.

Required Question