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Project Manager - Project Delivery

Downers Grove, IL, United States

Position Title: Project Manager (P3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Role

Responsible for project leadership across all designated projects with a focus on associated finances and project schedule which includes coordinating all deliverables and requirements across a broad cross-functional project team. Verify all projects are completed according to the underlying customer contract and agreed upon timelines while complying with Crown Castle’s code of conduct, policies and procedures. Identify and lead mitigation of project risk while keeping key stakeholders informed. This role requires a clear and concise understanding of all project management principles: Initiating, Planning, Executing, Monitoring and Controlling and Closing.

Responsibilities

Translate customer orders into workable projects within CCI PM tools & applications

Understand customer scope of work, goals, project timelines and expected run rates

Drive resource and logistical needs to stay ahead of project requirements

Attend deployment customer meetings as a subject matter expert (SME) for CCI

Ensure Crown Castle and customer systems are maintained with accurate and reportable data

Report project status against commitments and keep customer and stakeholders informed

Resolve conflicts and drive issue resolution with customer and all stakeholders

Own financial accountability across all individual and collection of assigned projects

Manage scope creep and other work order changes according to contractual practices

Escalate issues through internal lines of business and with customer management hierarchy

Expectations

Customer Focused - Building strong customer relationships and delivering customer-centric solutions.

Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures Accountability - Holding self and others accountable to meet commitments.

Drives Results - Consistently achieving results, even under tough circumstances

Education/Certifications

Bachelor’s Degree or equivalent work experience

Project Management Professional (PMP) Certification preferred

Experience/Minimum Requirements

Minimum of five (5) + years of project management experience

Experience managing project budgets or related financial experience

Customer facing project management experience a plus

Organizational Relationship

Reportsto: Manager Project Delivery

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. Required travel to project sites with exposure to heavy equipment and environmental conditions 20% of the time.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

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