Customer Service Representative
Fort Worth, TX, United States
Responsible for providing customer service to Privia Medical Group and THC Providers, nursing and office staff
Supervision Received: Reports to Phlebotomy Supervisor, and Laboratory Medical Director
Supervision Exercised: Works with Phlebotomy, and Processing Supervisors to provide good support for these departments
Job Duties/Responsibilities:
Function as liaison between clinics and laboratory, providing excellent service to provider's office, patients, and staff
Perform in-service with offices and clinics to demonstrate the use of Laboratory Information Systems, test orders, requisitions, and specimen labels,
Maintain patient confidentiality
Assist Phlebotomy Supervisor, Lab Director and/or billing staff with billing and collection issues
Attend clinic(s) staff meetings to address laboratory issues
Answer phones at main lab to troubleshoot problems with specimens, orders, and general complaints from offices and/or clinics
Checking pending and problems logs on a daily basis to fix issues related to processing, phlebotomy, or reference lab work
Deliver supplies when needed at offices and clinics
Other duties as assigned by the Phlebotomy Supervisor and Laboratory Director.
Performance Requirements and Experience: High School Diploma
Experience in the Healthcare field preferred
Customer Service experience preferred
1-2 years experience in a laboratory environment
Ability to accurately identify specimens
Basic computer and data entry skills
Strong communication skills; written and verbal
Ability to work independently or within a team environment
Well-organized and high-level attention to detail
Ability to sit and/or stand for extended periods of time